Location
London

Hours
Full Time (hours not specified)

Salary
Negotiable, dependent on experience, store size, complexity and location

About the Role
As a General Merchandise Manager at Sainsbury's, you will take responsibility for managing all non-food products, ensuring they are presented fantastically to delight customers. You will oversee smooth daily operations from the shop floor to the warehouse. People management is a key part of the role, including managing performance and capability, conducting disciplinaries, and ensuring accurate scheduling and pay. At times, you may assume overall responsibility for running the store, providing direction and support to colleagues to deliver excellent customer service.

Our management teams are the driving force behind the business. With bold leadership, passion for service, and an eye for opportunity, you will empower your team to raise the bar every day. Whether it’s product availability, safety standards, or seamless daily operations, you will be a hands-on leader making a real impact. This role offers the chance to make work more rewarding for colleagues and create a next-level shopping experience for customers, bringing Sainsbury’s purpose to life one powerful action at a time.

Benefits
- 10% discount at Sainsbury’s, Argos, Tu and Habitat after four weeks, increasing to 15% discount at Sainsbury’s every Friday and Saturday
- Annual bonus scheme based on store and personal performance
- Free food and hot drinks for colleagues in all stores
- Generous holiday entitlement, maternity and paternity leave
- Pension scheme with 4-7.5% matched contributions
- Sainsbury’s share scheme with discounted investment opportunities
- Wellbeing support including emotional support, counselling, legal and financial advice
- Colleague networks to support personal and professional growth
- Cycle to Work scheme for tax-efficient bike and equipment hire
- Special offers on gym memberships, restaurants, holidays, retail vouchers and more

Sainsbury’s is committed to being an inclusive workplace where every colleague can achieve their full potential and every customer feels welcome. Enhanced discretionary leave and support for families and carers are available. Development opportunities such as mentorship, training, and career progression pathways are offered to help colleagues grow and succeed. Diversity and inclusion are celebrated through initiatives and events fostering a culture of respect and belonging.

Experience
Previous line management responsibilities in a fast-paced, operational environment. Proven success in delivering against a wide range of KPIs including sales, stock availability, customer satisfaction, and colleague engagement. Experience managing complex people matters such as performance, absence, and formal employee relations cases with confidence and fairness. Leadership experience in a high-volume, customer-facing setting such as retail, food service, or hospitality, overseeing daily operations and solving business problems.

About you
Customer-obsessed with a passion for service and coaching others to do the same. A hands-on leader who can confidently lead operations independently in the absence of senior management. Able to inspire teams, drive high performance, and create a thriving culture for colleagues.

Qualifications
No specific qualifications are stated; however, strong leadership skills, operational experience, and a track record of delivering exceptional customer experiences are essential.