Location
London office

Hours
Full Time

Salary
Competitive salary offered

About the Role
As a Global Customer Contact Trainer for Belmond, you will be part of a global team dedicated to developing the knowledge, skills and confidence of our Customer Contact colleagues, ensuring they deliver exceptional experiences that reflect Belmond's legendary standards. You will lead engaging training programmes, support the onboarding and development of Travel Advisors, and help drive continuous improvement across our global contact centre network. Reporting to the Director of Customer Contact Support, this role offers an exciting opportunity for a dynamic individual passionate about learning and development, coaching, communication and operational excellence. Your responsibilities will include delivering virtual and in-person training for new and existing Customer Contact colleagues worldwide, supporting new hire onboarding, partnering with Customer Contact Leaders to monitor progress and identify development needs, supporting cross-skilling and upskilling initiatives across Belmond's hotels, trains and barges, and collaborating with global stakeholders to maintain training materials and drive continuous improvement.

Experience
Experience in training, coaching, learning and development or a similar customer service-focused role.

About you
Excellent presentation, facilitation and communication skills with the ability to engage diverse audiences.
Strong organisational skills and the ability to manage multiple priorities across a global environment.
Confidence in building relationships with stakeholders and providing constructive coaching and feedback.
A passion for developing people and driving excellence in customer experience.

Qualifications
Relevant qualifications or certifications in training, coaching or learning and development would be advantageous but are not explicitly required.