Location
Crowndale Road, London and The Regents Park Practice, Cumberland Market, London

Hours
Full time hours (specific hours to be confirmed by the Practice)

Salary
£15.00 per hour

About the Role
The GP Administrative Assistant / Receptionist will be responsible for managing the interface between the Practice and the public, particularly patients, both in person and on the telephone. Working closely with the Reception and Administrative teams, you will ensure the smooth running of the reception area and efficient delivery of services to patients. Key duties include greeting patients promptly and courteously, managing appointment systems, processing referrals, maintaining accurate patient records, and supporting patient services administration. You will also help maintain a safe and welcoming environment by adhering to health and safety protocols and Practice policies. The role requires a professional and positive approach to all interactions, including handling occasional difficult situations calmly and effectively. Flexibility to provide cover for colleagues and participate in team activities is essential. You will be expected to identify personal training needs and undertake relevant training to support your development and the Practice’s standards.

Experience
Previous experience in a reception or administrative role within a healthcare or customer service environment is desirable but not essential. A willingness to learn and adapt to Practice protocols is important.

About you
Professional, courteous and patient-focused with excellent communication and interpersonal skills. Able to work harmoniously within a team and maintain confidentiality at all times. Comfortable using computerised systems and handling multiple tasks efficiently. Able to remain calm and composed when dealing with challenging situations or difficult patients. Flexible and reliable with a positive attitude towards training and development.

Qualifications
No formal qualifications are specifically required; however, familiarity with data protection, confidentiality, and health and safety principles is important. Training will be provided to ensure compliance with Practice policies and relevant legislation including GDPR and Information Governance.