Location
Bloomsbury, London (Hybrid) - at least 3 days per week on-site

Hours
Full Time

Salary
£60,256 - £67,828 per annum

About the Role
The Head of Data and Insight provides strategic leadership for the data, systems and operational processes that underpin successful fundraising at the British Museum. Leading teams responsible for the fundraising database and income processing, stakeholder insight and the Museum’s mass email marketing system, you will ensure high-quality delivery while setting a clear direction for continued improvement. This is an important opportunity to shape how the Development department works as the Western Range Campaign moves into active fundraising. You will lead process, system and cultural change, play a key role in the future replacement of the Museum’s fundraising CRM and ensure that accurate data, effective reporting and meaningful insight support ambitious fundraising decisions.

Key Responsibilities
Lead and develop the database, income processing, stakeholder insight and mass email marketing teams
Set the strategy for CRM data, reporting and insight to strengthen fundraising performance and supporter engagement
Oversee the accurate and timely processing, reconciliation and reporting of pledges and income exceeding £20 million annually
Lead process improvements and change programmes, including the review and future replacement of the fundraising CRM
Ensure data, email communications, Gift Aid and fundraising operations meet regulatory and organisational requirements
Champion high-quality data and insight, enabling colleagues and senior leaders to track campaign progress and make informed decisions

The Masterplan
The British Museum is undertaking its biggest transformation since its founding nearly 300 years ago. This physical and intellectual transformation includes large scale building and gallery transformation, new ways of connecting with audiences and different ways of working. As we look towards this exciting future, we remain guided by the words of our founder Hans Sloane - who dreamed of a museum connecting all arts and sciences, which would be accessible to everyone, everywhere.

Benefits
Free exhibition entry for you and guests, exclusive private views, ICOM and reciprocal museum access.
Civil Service Pension Scheme defined benefit with considerable employer contribution.
25 days’ annual leave plus bank holidays and 2.5 privilege days (and +5 days after 10 years).
Social and wellbeing perks including staff parties, social clubs, CSSC sports and leisure, and support from the Civil Service Retirement Fellowship.
Learning and development through courses, mentoring and Athena as well as support for professional qualifications.
Enhanced parental leave including maternity, paternity, adoption and shared parental leave.
Support for carers through Employers for Carers.
Interest‑free loans including season ticket, rental deposit and bicycle loans.

Values
Our values drive everything we do, from how we handle our objects to how we work in our team to fostering a culture where everyone feels heard and empowered:
- Care Deeply
- Embrace the Unknown
- Spark Curiosity
- Value Many Voices
These values are a core part of how we recruit and are reflected throughout the application, interview and selection process.

Experience
Proven experience as a senior manager providing direction, developing teams and maintaining oversight of complex operations.
Experience leading fundraising operations, managing CRM data strategy, overseeing income processing and improving systems and processes.
Strong understanding of UK GDPR, the Privacy and Electronic Communications Regulations and fundraising regulation.

About you
Ability to combine strategic thinking with sound judgement, strong organisational skills and a practical approach to problem solving.
Capable of building trusted relationships, leading change and delivering accurate work under pressure.
Willingness to work alongside colleagues on detailed delivery when needed.

Qualifications
Relevant professional qualifications or equivalent experience in data management, fundraising operations or related fields are desirable but not explicitly stated.