Location
Bloomsbury, London (Hybrid) - at least 4 days per week on-site

Hours
Full Time

Salary
£43,225 per annum

About the Role
We are seeking a practical and proactive Systems Engineer to join our Information Services department and help deliver and support critical IT infrastructure across the British Museum. This is an excellent opportunity for an infrastructure professional who enjoys hands-on technical work and wants to broaden their experience across server, network, cloud and telephony services. Working as part of a collaborative technology team, you will help maintain the availability, performance and security of the Museum’s infrastructure, supporting around 1,000 colleagues as well as the systems and services used by millions of visitors.
You will monitor and maintain infrastructure services, respond to incidents and alerts, carry out preventative maintenance and support upgrades and improvements. You will work closely with more senior infrastructure colleagues, the Service Desk, other Information Services teams and third-party suppliers to resolve issues and provide reliable services. The role also offers opportunities to contribute to infrastructure projects and the Museum’s continuing move towards hosted cloud services.
If you are a hands-on infrastructure professional who enjoys solving technical problems, working collaboratively and learning new technologies, we would love to hear from you.

Experience
- Practical experience and knowledge of Cisco switching and routing, Active Directory/Azure AD, Windows Server, Azure PaaS/IaaS services and PowerShell or automation.
- Experience supporting or delivering infrastructure projects.
- Experience working with third-party suppliers, vendors and technical colleagues.
- Awareness of infrastructure security, data governance, business continuity and disaster-recovery requirements.

About you
You are a technically capable, organised and solutions-focused professional who works well with others and is comfortable taking responsibility for infrastructure support activities. You have the ability to diagnose technical issues, respond to alerts and contribute to the effective resolution of incidents and problems. You possess good written and verbal communication skills, including the ability to explain technical information clearly. You have a positive, collaborative attitude and a willingness to embrace change and develop your knowledge with an organised approach.

Qualifications
Not explicitly stated, but relevant technical certifications or equivalent experience in infrastructure engineering would be advantageous.