Location
London

Hours
Permanent, full time

Salary
£60,000 per annum

About the Role
We are looking for a Head of Retail to join the National Theatre Retail Team. The Head of Retail is responsible for leading, developing and delivering the National Theatre's retail strategy across onsite, online and ancillary retail channels. This is a significant commercial leadership position that combines strategic vision, creativity, customer insight and operational excellence. The postholder will ensure the National Theatre's retail offer is recognised as the world's premier theatre retail experience, generating sustainable commercial growth while supporting the wider mission and values of the organisation.

The Head of Retail will lead the development of product strategy, buying, merchandising, customer experience, e-commerce and commercial innovation, driving revenue growth and profitability while ensuring every interaction reflects the National Theatre's reputation for excellence and creativity.

Additionally, the Head of Retail is part of the National Theatre’s Senior Management Forum helping to shape and implement the wider strategic priorities of the organisation.

Working with us will give you complimentary staff tickets for shows and guided tours (subject to availability and policy), 25 days annual leave increasing up to 32 with length of service (plus bank holidays), development programmes via e-learning and specialist in-person training, access to interest-free season ticket loan and cycle scheme partnership, enhanced sick pay, family friendly policies including family leave and support leave, pension schemes, sabbatical option, on-site staff canteen and social facilities, occupational health support, in-house mental health and wellbeing advisors, wellbeing programme of events, exclusive staff talks, discounted access to National Theatre at Home, volunteer leave, and discounts in NT’s bars, cafés, restaurants, bookshop and local businesses.

Experience
Significant senior retail experience within the performing arts, visitor attractions, cultural organisations, hospitality or comparable sectors. Proven track record of delivering commercial growth and achieving ambitious financial targets. Experience leading high-performing teams through periods of change and growth.

About you
Excellent strategic planning and organisational skills. Strong analytical capability with the ability to interpret data and market trends to inform decision making. Outstanding communication and influencing skills.

Qualifications
Not explicitly specified; however, relevant senior retail experience and leadership skills are essential.