Location
London, Covent Garden

Hours
Flexible hours including evenings and weekends as required

Salary
Competitive salary offered

About the Role
At Town London Ltd, we are dedicated to providing an exceptional dining experience accentuated by a welcoming atmosphere and professional service. Located in the vibrant Covent Garden, we pride ourselves on sustainable practices and a product-focused approach. We are seeking a friendly and organised Head Receptionist to be the first point of contact for our guests. As a key member of the front-of-house team, you will set the tone for guest arrivals and help ensure smooth restaurant operations. Your responsibilities will include managing reservations, greeting guests warmly, and maintaining a welcoming environment. You will handle booking amendments, deposits, cancellations, and no-shows, monitor upcoming bookings including dietary requirements and special occasions, and manage VIPs, regular guests, special requests, and complaints confidently. Additionally, you will support and train the reception team, delegate tasks, prepare clear handovers, and work closely with front-of-house and kitchen teams to ensure seamless service. You will also assist with reports, guest feedback, and general administrative tasks.

Experience
Previous experience as a receptionist or in a similar customer service role (approximately 1-2 years).

About you
Exceptional interpersonal and communication skills with a friendly and professional demeanour. Strong organisational skills and attention to detail to manage reservations effectively. Ability to work well under pressure in a busy environment. Flexibility to work evenings and weekends when required. Legal right to work in the UK.

Qualifications
Proficient in using Opentable, Sevenrooms systems and Microsoft Office applications.