Location
Community Clinic 2, St Charles Centre for Health & Wellbeing, Exmoor Street, London

Hours
Full Time (hours not specified)

Salary
£31,500 per annum

About the Role
As a High Intensity Use (HIU) Care Coordinator, you will develop and maintain excellent working relationships with a wide range of partners including HIU service teams, voluntary sector, GP practices, adult social care, hospitals, community pharmacists, and other members of the multidisciplinary team (MDT) within the NWL HIU Programme. You will act as the central point of contact for all referrals to the community/Primary Care HIU service and provide information, advice, and guidance to referred stakeholders, including signposting where appropriate.

You will support clinical staff in developing and uploading personalised care plans to IT systems, maintain a patient database, and engage regularly with NWL GP practices and Primary Care Networks. Monitoring national and local developments in Primary Care and HIU services will be key to ensuring local activities remain aligned.

The role requires working in a highly political and sensitive environment, handling confidential and sensitive patient information with discretion. You will identify underlying issues relating to demand and barriers for patients, support the HIU workforce in producing client engagement tools, and promote safe practice and sustainability by sharing learnings with community-based staff.

Additionally, you will plan, develop, and implement evaluation methods to monitor service demand and patient outcomes, support the production of quarterly and annual reports demonstrating qualitative and quantitative benefits, and document any gaps in service provision for the HIU cohort.

You will also be responsible for producing marketing materials, attending events and outreach activities to promote the service, and presenting complex information to a wide range of stakeholders in formal settings. Recognising personal limitations and referring to appropriate colleagues when necessary is essential to this role.

Adherence to internal policies and procedures, including data protection, health and safety, and safeguarding, is mandatory throughout all activities.

Experience
Experience working within multidisciplinary teams and managing complex service delivery in health or social care settings is desirable. Proven ability to work in sensitive and political environments and handle confidential information appropriately.

About you
You are an effective communicator with strong interpersonal skills, able to build and maintain relationships across diverse stakeholders. You have excellent organisational skills, attention to detail, and the ability to manage multiple priorities. You are proactive, solution-focused, and committed to delivering high-quality care and service improvements. You demonstrate resilience and professionalism when working in complex environments.

Qualifications
Relevant qualifications in health, social care, or related fields are preferred but not explicitly stated. A commitment to ongoing professional development and adherence to best practice guidelines is essential.