Location
London

Hours
Full Time, Permanent

Salary
£28,033 per annum

About the Role
Shakespeare’s Globe is seeking a Higher Education Coordinator to provide administrative, organisational, and customer service support across the Higher Education team. This role involves working cross-departmentally within Education and throughout the Globe to ensure the successful delivery of events and courses. Key responsibilities include company managing Higher Education groups to support participants’ educational and pastoral needs, managing booking processes, preparing and resetting spaces for lectures, workshops, and rehearsals, liaising with freelancers, theatre professionals, and visiting speakers, and providing logistical and operational support to delivery teams as required. This role requires flexibility to respond effectively to changing situations and a passion for theatre and the arts.

About the Organisation
Education is central to Shakespeare’s Globe, delivering a year-round programme of activities, courses, and events for schools, families, young people, universities, drama schools, scholars, and the general public. The Education team is committed to social justice, access, and Shakespeare for all, working across Education Producing, Higher Education, Learning, and Research & Collections teams.

Diversity and Inclusion
Shakespeare’s Globe is committed to improving diversity and inclusion across the organisation. Applicants from underrepresented groups, including the global majority, LGBTQA+, working-class backgrounds, those with disabilities, and neurodiverse conditions, are strongly encouraged to apply, even if they do not meet every requirement.

Benefits
- Discount in the Globe shop and onsite restaurants/cafes
- Staff discounts via My Globe perks and Bankside Buzzcard
- Free entry to selected shows, events, and activities
- Access to free employee assistance programme and 24/7 virtual GP service
- Enhanced maternity, paternity, adoption, and shared parental leave and pay
- Life assurance scheme
- Rental deposit scheme
- Season ticket loans
- Eye test voucher scheme
- Flu vaccination scheme
- Cycle to work scheme
- Free staff yoga
- Enhanced employer pension contributions after 12 months service

Experience
Experience in administrative and organisational roles with a professional, customer-focused approach. Familiarity with education organisations is desirable. Experience working with diverse groups and managing multiple priorities is advantageous.

About You
- Strong organisational skills with the ability to plan and prioritise a varied workload
- Excellent administrative skills and good working knowledge of Windows-based software, particularly Excel
- Familiarity with digital meeting platforms such as Zoom or Teams and customer relationship management (CRM) systems
- Excellent interpersonal skills with the ability to engage with a wide range of people at all levels
- Customer-focused and professional in approach
- Supportive team member and effective collaborator
- Strong attention to detail
- Enthusiastic and willing to learn
- Ability to respond rapidly and effectively to changing situations
- Creative individual with a passion for theatre and/or the arts
- This post is subject to an Enhanced DBS Check

Qualifications
No specific qualifications are required, but a knowledge of how education organisations function is beneficial.