Location
London

Hours
Full Time

Salary
£64,690 per annum

About the Role
The Housing Mobility Manager will lead the Housing Mobility team within the Specialist Housing and Services unit, delivering two key mobility schemes: Housing Moves and Seaside and Country Homes. These schemes support Londoners facing housing barriers, including former rough sleepers, victims of domestic abuse, and older social tenants seeking to move out of London to free up family-sized homes. You will manage a team of four full-time staff in a high-pressure environment, overseeing complex cases, customer correspondence, and ensuring high-quality scheme delivery aligned with policy. The role involves maintaining strong relationships with landlords, local authorities, housing associations, and other stakeholders to enhance and expand the schemes. You will also contribute to continuous service improvement, manage budgets, lead meetings, and promote the GLA’s mobility initiatives.

Key Responsibilities
- Manage operational delivery of Seaside & Country Homes and Housing Moves schemes, ensuring timely and high-standard completion of tasks.
- Support and advise the Housing Mobility team on operational matters.
- Handle complex customer cases and complaints.
- Plan and deliver induction and ongoing training for team members.
- Maintain excellent working relationships with senior officers, landlords, and contractors to maximise scheme participation and effectiveness.
- Lead internal and external meetings related to mobility schemes.
- Monitor and manage budgets associated with mobility services.
- Develop and implement improvements to IT systems, policies, and marketing related to the schemes.
- Procure and manage contractors delivering IT and other services.
- Keep abreast of legislative and policy changes affecting mobility schemes.
- Deputise for the Lead Manager, Specialist and Supported Housing as required.
- Promote a flexible, collaborative approach within the team and across departments.

Experience
- Proven experience managing teams and performance in a demanding environment.
- Experience monitoring and managing contractors and budgets.
- Strong track record of building and managing relationships with diverse stakeholders.
- Experience using IT systems including MS Outlook, word-processing, spreadsheets, and databases.
- Understanding of social housing allocations, lettings, mobility, and social tenancy law is desirable.
- Demonstrated problem-solving skills and ability to plan and organise effectively.

About You
- Motivated and able to inspire and develop a team.
- Skilled in communicating clearly and influencing stakeholders.
- Adaptable and resilient, able to respond positively to pressure and change.
- Committed to equality, diversity, and inclusion.
- Able to manage competing priorities and deliver high-quality outcomes.
- Collaborative and able to work effectively across teams and organisations.

Qualifications
- No specific qualifications are mandated, but relevant experience and skills in housing mobility, social housing, or related fields are essential.