Location
Covering Hemel Hempstead & Broxbourne with 1 day per week in our Southgate Office, N14 6PW.

Hours
Full Time - 37.5 hours per week, Monday to Friday, predominantly office hours 9:00am to 5:30pm. Flexibility with hours to be discussed at interview. The role involves 3 days on-site, 1 day in-house at the Southgate office, and home working. Occasional evening work may be required to support local initiatives.

Salary
£41,937 per annum - Permanent Position

About the Role
Metropolitan Thames Valley Housing (MTVH) is seeking a skilled and experienced Local Housing Manager to deliver excellent housing and estate services across a defined geographical patch covering postcode areas EN8, EN11, SG12, SG2, CM12, HP2, HP3, WD5 & WD19. As the front-facing representative of MTVH, you will coordinate internal and external services to meet the diverse needs of our customers, delivering high-quality services both individually and locally. This role requires managing relationships with Local Authorities and other Housing Association partners, handling complex anti-social behaviour complaints, estate services, tenancy management, tenancy enforcement, and lettings management. You will be expected to work collaboratively within the community and contribute to local initiatives, ensuring a high standard of service delivery aligned with MTVH’s values of Care, Dare, and Collaborate.

Experience
- Proven experience working in a social housing setting is essential
- Experience working within a supported housing environment is desirable
- Experience dealing with customers presenting complex or challenging needs
- Strong administration skills including analysing customer feedback to improve services
- Experience managing face-to-face customer interactions and responding to enquiries by phone and in writing
- Ability to self-manage a varied and demanding workload, prioritising and organising effectively
- Experience managing projects and reporting against agreed targets
- Excellent office management skills including managing inboxes and keys

About You
- Essential car user
- Demonstrates MTVH values of Care, Dare, and Collaborate
- Adaptable and flexible in a changing environment
- Strong collaborator and team player
- Self-starter with innovation, initiative, empathy, and passion
- Willingness to work flexible hours as required

Qualifications
- Housing qualification is desirable but not essential

Additional Information
MTVH will complete a basic background check with the Disclosure and Barring Service as part of the onboarding process. Visa sponsorship is not offered for this role.