Location
Hendon - West Thorpe Garden - NW4 2TU, London

Hours
Full Time Permanent - 37.5 hours per week

Salary
£31,335 - £32,984 (Dependent upon experience)

About the Role
Are you passionate about supporting older people to live independently in a safe and welcoming community? Join us at Metropolitan Thames Valley Housing (MTVH) as a Housing with Support Manager and make a real difference every day.

Our sheltered housing service provides on-site housing management and support for customers aged 55 and over, helping them maintain independence, choice, and control over their lives. We create a vibrant and secure environment where residents can enjoy an active social life if they choose.

As a Sheltered Housing Officer, you will deliver a high-quality housing management service across our schemes, ensuring properties are well-maintained, safe, and compliant. You will be the first point of contact for residents, offering advice, support, and practical solutions to help them thrive.

Key Responsibilities:
- Manage referrals, arrange property viewings, and assess suitability in line with our allocations policy.
- Carry out home visits after move-in and regular tenancy audits to ensure residents are settled and supported.
- Provide advice on rent management, welfare benefits, budgeting, and financial inclusion.
- Support residents to report repairs, address anti-social behaviour, and maintain safe homes.
- Promote independence by signposting to community resources and specialist services.
- Coordinate minor works through our handy person service and liaise with Asset Management for planned works.
- Arrange property adaptations to meet individual needs and maintain suitability.

Experience
- Knowledge of legislation relevant to older residents and sheltered housing.
- Understanding of welfare benefits and tenancy rights.
- Experience supporting vulnerable older people with housing and wellbeing needs.
- Excellent communication skills and ability to work independently and as part of a team.
- Strong IT skills (Microsoft Word, Excel, Outlook) and good numeracy/literacy.
- Awareness of safeguarding procedures and local support pathways.

Qualifications
- Desirable: QCF Diploma or NVQ Level 3 in Health & Social Care or Housing.

About You
- Flexible and adaptable to meet customer needs.
- Assertive yet empathetic when dealing with sensitive issues.
- Highly organised with the ability to prioritise and manage workload effectively.

Additional Information
To meet our commitment to providing safe, high-quality services, an enhanced background check with the Disclosure and Barring Service, including the Adult Barred list, will be completed once an offer of employment is made. This check will be renewed every three years.

Please note that visa sponsorship is not currently offered.