Location
Hendon - West Thorpe Garden - NW4 2TU, North West London

Hours
Full Time Permanent, 37.5 hours per week

Salary
£31,335 - £32,984 (Dependent upon experience)

About the Role
Are you passionate about supporting older people to live independently in a safe and welcoming community? Join Metropolitan Thames Valley Housing (MTVH) as a Housing with Support Manager and make a real difference every day. Our sheltered housing service provides on-site housing management and support for customers aged 55 and over, helping them maintain independence, choice, and control over their lives. We create a vibrant and secure environment where residents can enjoy an active social life if they choose.

As a Sheltered Housing Officer, you will deliver a high-quality housing management service across our schemes, ensuring properties are well-maintained, safe, and compliant. You will be the first point of contact for residents, offering advice, support, and practical solutions to help them thrive.

Key Responsibilities:
- Manage referrals, arrange property viewings, and assess suitability in line with our allocations policy.
- Carry out home visits after move-in and regular tenancy audits to ensure residents are settled and supported.
- Provide advice on rent management, welfare benefits, budgeting, and financial inclusion.
- Support residents to report repairs, address anti-social behaviour, and maintain safe homes.
- Promote independence by signposting to community resources and specialist services.
- Coordinate minor works through our handy person service and liaise with Asset Management for planned works.
- Arrange property adaptations to meet individual needs and maintain suitability.

Experience
- Knowledge of legislation relevant to older residents and sheltered housing.
- Understanding of welfare benefits and tenancy rights.
- Experience supporting vulnerable older people with housing and wellbeing needs.
- Excellent communication skills and ability to work independently and as part of a team.
- Strong IT skills including Microsoft Word, Excel, Outlook, and good numeracy/literacy.
- Awareness of safeguarding procedures and local support pathways.

Qualifications
- Desirable: QCF Diploma or NVQ Level 3 in Health & Social Care or Housing.

About You
- Flexible and adaptable to meet customer needs.
- Assertive yet empathetic when dealing with sensitive issues.
- Highly organised with the ability to prioritise and manage workload effectively.

Additional Information
To meet our commitment to providing safe, high-quality services, an enhanced background check with the Disclosure and Barring Service (including Adult Barred list) will be completed upon offer of employment and every three years thereafter.

Please note: Visa sponsorship is not offered for this position.