Location
London Borough of Waltham Forest

Hours
52 Weeks per year

Salary
£30,000 - £35,000 FTE depending on skills and experience

About the Role
Walthamstow Academy, sponsored by United Learning, is seeking an analytical, curious, and innovative ICT Technician to join a dynamic and supportive Academy. You will provide responsive, high-quality IT support to staff and students, ensuring the smooth and secure operation of the Academy’s devices, cloud services, classroom technology, telephony, and network.

This role offers the opportunity to share expertise across a growing group of Academies and independent schools within United Learning. You will work independently with initiative and flexibility, supporting a diverse and vibrant learning environment.

Key responsibilities include providing first and second line support in person, remotely, and via the IT helpdesk; diagnosing and resolving hardware, software, operating system, account, and connectivity issues; delivering urgent classroom support to minimise disruption; producing clear how-to guides and knowledge base articles; and building, enrolling, and deploying Windows 11 devices managed through Microsoft Intune.

Walthamstow Academy prides itself on excellent academic results and a multicultural community. The Academy is committed to professional development, holding the CPLD Gold Award, and offers outstanding career progression opportunities within the largest group of Academies and independent schools in the UK.

We are looking for someone passionate about making a difference and who embraces the Academy’s ethos of "the best in everyone."

Working for us
Walthamstow Academy opened its new building in 2006 and has since achieved excellent GCSE and A-Level results, with many students progressing to Russell Group universities. The Academy serves a diverse community with 90% of students from minority ethnic groups and 35% eligible for Pupil Premium. Located close to major transport links and green spaces, the Academy offers a supportive and inclusive working environment.

Employee benefits include access to Westfield Health Cash Plan, flexible working opportunities, Westfield Health Rewards with over 250 exclusive benefits, discounted gym memberships including free use of the school gym, Cycle2Work Scheme, Car Lease Scheme, and 1 paid personal day per year to support staff wellbeing.

Experience
Proven experience in providing first and second line IT support, ideally within an educational setting or similar environment. Experience with Windows 11 deployment, Microsoft Entra ID (Azure AD), Microsoft Intune, and device compliance monitoring is highly desirable.

About you
You are analytical, curious, and innovative with the ability to work independently and take initiative. You are flexible and able to provide urgent classroom support to minimise disruption to teaching and learning. You relate well to a diverse community and share the Academy’s ethos of "the best in everyone." You are committed to continuous professional development and enjoy working in a dynamic, vibrant learning environment.

Qualifications
Relevant IT qualifications or certifications are advantageous but not essential. A willingness to learn and develop your skills within the role is important. Familiarity with Microsoft technologies and IT support tools is preferred.