Location
London Borough of Lewisham, primarily based at Laurence House in Catford. This role operates a hybrid working approach with a combination of office and home working.

Hours
Full time, standard local government working hours.

Salary
£37,509 to £41,637 per annum (Career Graded Scale 6 / SO1). Starting salary depends on experience, with £40,404 per annum for those with one year’s experience as an Income Officer in social housing. All appointments are offered at the minimum spinal column point for the grade unless matching current salary with evidential proof.

About the Role
As an Income Officer, you will manage a caseload of rent accounts, supporting residents to sustain their tenancies while maximising rental income for the Council. You will provide advice, support, and early intervention to prevent rent arrears, and take timely recovery action when necessary. The role involves conducting home visits, attending court hearings, and working collaboratively with internal teams and external agencies to resolve issues and achieve positive outcomes for residents and the Council. This position requires excellent customer service skills and the ability to work in a fast-paced, customer-focused environment.

Benefits
Generous holiday allowance
Local Government Pension scheme
Flexible working and family friendly policies
Season ticket and bicycle loans
A range of staff discounts including local subsidised gym memberships
Supportive staff networks

Experience
Experience working in a fast-paced, customer-focused environment is desirable. Experience as an Income Officer in social housing is advantageous but not essential.

About you
You should be passionate about helping residents sustain their tenancies and delivering excellent customer service. Confidence in having difficult conversations, strong organisational skills, resilience, and the ability to manage a varied caseload with competing priorities are essential. You must be self-motivated, able to analyse information, solve problems, and make sound decisions based on available information.

Qualifications
No specific qualifications are stated as mandatory for this role. Commitment to delivering high-quality services and a professional approach are key.

Special Conditions
This role is subject to a basic DBS check. The recruitment process is anonymous and does not accept CVs. Reasonable adjustments will be made to support disabled applicants and those with health conditions throughout the recruitment process.