Service Improvement and Change Manager


Location
Primarily based at Lawrence House office in Catford with a hybrid working approach. You will be required to work both in the office and from home regularly, with an expectation to be in the office at least 2 days a week.
Hours
Full Time (hours not specified)
Salary
£60,633 - £62,742 per annum (PO7). All appointments will be offered at the minimum spinal column point (SCP) for the grade of the role unless matching current salary (up to the maximum of the scale) with evidential proof.
About the Role
Join the London Borough of Lewisham to lead service improvement and change projects across the Housing Directorate, supporting the delivery of better services for residents. You will work collaboratively and at pace with teams to find innovative solutions to complex challenges in areas such as repairs, homelessness, and resident engagement. This role requires strategic leadership to motivate multi-disciplinary teams, apply service design and project management methodologies, and engage diverse audiences to secure commitment to change. Lewisham is a vibrant and culturally diverse borough, proud to be the UK’s first Borough of Sanctuary, championing the rights of refugees and migrants.
Benefits
Generous holiday allowance
Local Government Pension scheme
Flexible working and family friendly policies
Season ticket and bicycle loans
A range of staff discounts including local subsidised gym memberships
Supportive staff networks
Experience
Proven problem-solving skills with experience in developing innovative solutions to improve housing services. Ability to work collaboratively across multiple teams and manage complex projects using service design and project management methodologies.
About you
Confident in tackling diverse issues with strong analytical skills to communicate challenges and solutions effectively to senior leadership. Strategic leader capable of motivating multi-disciplinary teams and engaging different audiences to secure commitment to change.
Qualifications
Project management qualification or equivalent experience is required.











