Location
Stratford, London (also reporting offices in London, Stratford or Manchester, Trafford)

Hours
Full Time - 35 hours per week

Salary
£28,275 to £30,780 per annum (London weighted salary) or £24,545 to £26,712 per annum (Regional salary), dependant on experience

About the Role
Join our Intermediate Rent Lettings Team at L&Q as a proactive, highly organised Lettings Coordinator. This permanent role offers an excellent opportunity to develop your career with clear pathways for learning and progression. You will play a key part in delivering a seamless lettings journey from first enquiry to successful occupation. Working closely with Lettings Associates, Tenancy Progression and Property Management teams, you will ensure homes are let quickly, compliantly and to the right applicants. You will bring a genuine passion for London property and a positive, adaptable approach to delivering exceptional customer service in a fast-paced lettings environment. Your responsibilities will include supporting the smooth progression of lettings files in line with KPIs and compliance standards, managing incoming enquiries from prospective applicants, coordinating launch events and block viewings, assisting with applicant database management, converting enquiries and viewings into reservations and successful tenancies, producing and distributing customer reports, gathering customer feedback to support continuous improvement, working closely with internal teams, administering purchase orders, invoices and subscriptions, and ensuring adherence to governance, regulatory standards and best practice.

Benefits
Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service plus Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more.

Experience
Knowledge and experience of the lettings sector, ideally gained within an agency or similar customer-focused environment. Proven administrative experience with high attention to detail and accuracy in completing administrative tasks.

About you
Exceptional customer service skills with a friendly, professional approach. Strong written and verbal communication skills. Excellent organisational skills and the ability to work to targets and deadlines. Advanced IT skills, including MS Office and lettings/CRM systems.

Qualifications
No specific qualifications stated, but relevant experience and skills in lettings and administration are essential.