Location
Romford

Hours
18 hours per week (part-time)

Salary
Grade 4 - £31,611 to £33,987 pro rata

About the Role
We are seeking highly organised and self-motivated candidates with excellent interpersonal and customer service skills who enjoy a challenge. No two days are the same in our libraries. As a Library and Customer Service Assistant, you will manage enquiries from library members and visitors both in person and on the phone, assist with digital access, and handle the processing, shelving, and promotion of our stock. You will also support weekly events and activities, including singing rhymes and reading stories with our youngest members during Baby Bounce and Story Time sessions.

Our libraries are vibrant community hubs, filled with the sounds of songs from Baby Bounce sessions and the delightful hum of children practising their reading at Reading Buddies sessions. There is something for everyone: space for studying, sharing poetry, researching family history, children’s activities and craft sessions, reading groups, In Stitches, Games Club, and much more.

If you are up for the challenge and can demonstrate how you meet the job requirements, we encourage you to apply. Please note the closing date for applications is 26th January 2026, but the vacancy may close early due to high interest. Previous applicants need not apply.

Experience
Experience in customer service or library environments is desirable but not essential. A willingness to learn and adapt is key.

About you
You are highly organised, self-motivated, and enjoy working with people of all ages. You have excellent interpersonal skills and a positive attitude towards challenges. You are comfortable assisting with digital access and supporting a variety of library activities and events.

Qualifications
No specific qualifications are required for this role, but the ability to meet the demands of the position and a commitment to providing excellent customer service are essential.