Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services. Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital. Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions. Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients. In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research. We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit. Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’. The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients. We have one of the most ambitious capital investment programmes anywhere in the NHS. Job overview The Life Science Key Account Manager, as a senior manager in the Regional Research Delivery Network (RRDN), will work as part of a national Research Delivery Network (RDN) Industry facing team to develop and manage relationships with Life Sciences companies, and the NIHR wider stakeholders within the clinical research environment including non-commercial funders and other parts of the research ecosystem to attract and grow clinical research delivery in the UK. This role will work closely with RDN Industry facing teams across the RDN to ensure equality and consistency of service for all customers, nationally and regionally. Using horizon scanning data, business intelligence and NIHR expertise and relationships, the postholder will provide a tailored service to key accounts as a single conduit, representing the RDN nationally. The post holder will promote the RDN services, ensuring that key themes and opportunities are communicated into the RDN. The postholder will work closely with other key industry facing teams , External Affairs and Strategic Partnerships and the Department of Business and Trade to explore opportunities and enable access to NIHR infrastructure. Main duties of the job Strategic Leadership Business Planning Information & Administration Operational Management Service Improvement & Development Performance Management Life Sciences Industry Financial Management Responsibilities Continuous Improvement Communication & Stakeholder Management Corporate Governance Working for our organisation From October 2024, the current NIHR Clinical Research Network will be changing to become the NIHR Research Delivery Network (RDN). The RDN will build on the successes of the CRN in supporting the effective and efficient initiation and delivery of funded research across the health and care system in England for the benefit of patients, the health and care system and the economy. The RDN will support: Clinical trials and other well-designed health and social care research studies (including studies that are delivered outside of an NHS setting); Public health studies that require the recruitment of individuals within an NHS setting (that is, acute, ambulance, mental health, community or primary care) or an episode of care which involves contact with the NHS. Detailed job description and main responsibilities Develop business cases/options papers for the RRDN Leadership team to inform decisions regarding workforce and organisational development Responsible for managing the budget and associated resources relating to the RRDN Life Science Key Account service An in depth understanding of the Study Support Service offer, impact case studies and latest innovations that supports each life sciences customer to optimise their study delivery, including Be Part of Research and Join Dementia Research An in-depth understanding of the National Contract Value Review principles and their impact on regional delivery organisations, including national costing methodology, internal disbursement requirements and invoicing, which all support research capacity for life-sciences To use horizon scanning data, business intelligence and your NIHR expertise and relationships to provide a personalised service to key accounts ensuring that key themes and opportunities are made visible to the RDN Act as an ambassador for the RDN and an advocate for the key accounts managed To lead and support the development of Key performance indicators for the RRDN Life Science Key Account Management in alignment with national indicators Identify, establish and maintain working relationships with the relevant stakeholders and partners e.g. Health and Care Delivery Organisations, Life Science Partners, CRO’s, Industry facing teams across all settings, patients, carers and the public Ensure that effective governance arrangements are in place for identifying and mitigating risk and that a culture exists of continuous service review, transformation and evaluation and where staff can raise concerns safely and expediently with service delivery To provide strong visible, inclusive and compassionate leadership across the RDN Life Science Key Account Management, ensuring delivery of high quality, safe and effective services, against agreed outcome measures, service level agreements, activity and finance targets Person specification Education and Qualifications Essential criteria Masters level qualification or equivalent experience Significant experience or knowledge in research and development (R&D), science or healthcare Significant specialist knowledge of the NHS, R&D systems and the context of the importance of the life sciences in this context Knowledge and Experience Essential criteria Experience of owning and writing complex business cases Broad knowledge and experience of utilising information technology to provide management information reports, particularly financial and activity reporting Experience at dealing with very senior people both internally and externally e.g operational management Proven experience of working successfully as part of diffused leadership teams Proven staff management experience with the ability to gain their support, motivate and develop them Experience of managing a customer-focused service Experience of working in healthcare in an operational management or business management or development capacity Experience of working with the life sciences sector or working within R&D within the NHS/academic sector Ability to negotiate commercial contracts and non-commercial agreements with the commercial sector, the public sector, universities and charities Professional leadership at an operational level Experience at project management, with a good understanding of the complexities involved An understanding of business and marketing principles Desirable criteria Research management and administration including governance, sponsorship, costings, contracts, finance and clinical trial agreements Appreciation of clinical research methodologies and trials organisation Advanced experience of using R&D databases Experience of working in the private healthcare sector and International business experience Senior level experience of managing R&D activity in the health and social care/university sector Demonstration of strategic thinking and strategy development Experience of design management and delivery of completed research projects in the health, social care or university sector Skills and Abilities Essential criteria Robust leadership skills Ability to exercise initiative Excellent organisational skills Team building and staff training skill Excellent verbal and written communication skills Excellent interpersonal and negotiation skills Ability to operate at all levels throughout an organisation Evidence of strong analytical skills and high level of numeracy Ability to work to tight deadlines under pressure Experience of managing a wide range of complex duties Good IT skills, particularly in use of Web applications, Google Workspace applications and MS Office applications and with respect to research databases Ability to prepare and deliver presentations to a high standard Ability to plan, manage and deliver projects and activities, involving multiple agencies and individuals to tight deadlines Ability to manage challenging and stressful situations Strong problem-solving skills Values and Personal Qualities Essential criteria Able to lead, motivate, and delegate Compassionate Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership. Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy. As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. Flexible working We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process. Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis. Please apply for this post by clicking "Apply Online Now." Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. Further details / informal visits contact Name James Lyddiard Job title Network Director Email address [email protected]