Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services. Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital. Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions. Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients. In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research. We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit. Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’. The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients. We have one of the most ambitious capital investment programmes anywhere in the NHS. Job overview The children’s surgery service is the regional centre for specialist and general surgical care. We see children from south east London, Kent and south east England. We care for children from the womb, through birth and childhood. Across the region, we work closely with and provide surgical support to a range of other children’s services including: children's intensive care (PICU) and neonatal intensive care units children’s neurosciences children’s inherited metabolic diseases congenital heart disease children’s kidney service other specialist children’s services at Evelina London Children’s Hospital. We provide general surgery services at Evelina London Children’s Hospital, University Hospital Lewisham and at a range of outreach clinics across the south Thames region. We also carry out specialist investigations and surgical management for disorders of the gut (the gastrointestinal tract). The Children’s day Surgery opened in 2023 and has provided a further surgical capacity for our Children enabling patients to be treated without being admitted. The Paediatric Surgical department have a fantastic opportunity and are delighted to offer a permanent Patient Pathway Co-ordinator post within the Central admissions team. Main duties of the job The purpose of this post is to provide a comprehensive administrative service within the Evelina Children’s Surgery, Theatre and Anaesthetic directorate. This post requires excellent organisational and communication skills with a proactive and flexible approach. The post holder’s main duty and responsibilities include working closely with clinicians in the planning and the co-ordination of inpatient bookings, overseeing waiting lists, managing urgent referrals and acting as a primary point of contact for patients and other professionals. This role will also involve booking and co-ordinating meetings, maintaining databases ensuring that these are kept up to date and data submitted in timely manner when necessary. The post holder will provide a confident professional service to all patients and their parents/guardians, whilst supporting them throughout their pathway of care. It is vital that confidentiality be maintained at all times. The post holder must adhere to Trust Policies and Procedures at all times. The duties and responsibilities listed below are representative of the Patient Pathway Coordinator role and its purpose within the service; they are not exhaustive and the post holder may be required to undertake additional or alternative administrative and managerial duties and responsibilities commensurate with the level of the post, to support the smooth running of the department. Working for our organisation The Trust Guy’s and St Thomas’ Hospital Foundation Trust is one of the largest in the NHS. A full range of services is provided to the local population and patients from further afield. St Thomas’ Hospital is located on the south bank of the river Thames opposite the Houses of Parliament. Guy’s Hospital is adjacent to London Bridge. Both hospitals have excellent transport links. Organisational Values Our values help us to define and develop our culture, what we do and how we do it. It is important that you understand and reflect these values throughout your employment with the Trust. The post holder will: Put patients first Take pride in what they do Respect others Strive to be the best Act with integrity Our values and behaviours framework describes what it means for every one of us in the Trust to put our values into action. The framework can be found on our Trust careers pages and GTIntranet. Detailed job description and main responsibilities COMMUNICATION SKILLS: Communicate professionally and effectively with patients/parents/carers, the general public and all internal and external agencies both verbally and non-verbally in a timely manner. Ensure diplomacy, empathy and confidentiality when dealing with distressed patients/parents/carers. Liaise with clinical and non-clinical staff to resolve any issues that may arise, to the mutual benefit of all concerned. Attend and contribute to departmental meetings, team briefs etc. Provide support for day to day queries from all patients/parents/carers/medical personnel/administrator staff. Identify training and development needs and communicating effectively to take these forward where appropriate. To act as a contact point, liaising with patients, relatives, medical representatives, GP’s/other hospitals, nursing staff, surgical team and support services OPERATIONAL SKILLS: Monitor and review patient care and/or treatment progress using the Patient Tracking List in line with Trust and local policies. To follow local policy and effectively manage inpatient pathways and Liaise with clinicians as appropriate. To ensure accurate data input. Identify from the Tracking List the next steps in the patient care pathway in line with clinical need (peer review). Receive patient referrals and administer in line with timings and requirements as set out in Trust and National policies. Co-ordinate and provide administrative support to the relevant teams to ensure that all the relevant paperwork and clinical information is available. Update on all enquiries regarding patients’ care and/or treatment on a pathway from external Trusts and General Practitioners in a timely manner. Develop an understanding of the milestones of the allocated pathway for patients within a designated group. Attend relevant meetings and complete actions regarding the care of patients within the designated pathway. Participate in national audits and collect data as required in relevant meetings, allowing the Trust to identify and improve treatment in patient cohorts. Identify and suggest improvements that can be made to the patient care pathway and/or the patient pathway tracking process. Monitor patients on their pathway and proactively find resolutions to improve the speed of treatment by working directly with clinicians and managers. Action day-to-day issues, ensuring resolution and escalating serious issues to management as appropriate. Escalate any issues and breaches of the Waiting Times standards to the relevant management in line with agreed escalation procedures. Ensure the timely and efficient transfer of patients and information between trusts/other organisations involved in the patient pathway, adhering to agreed communication pathways and protocols. Work within a multi-disciplinary team in developing the service in line with departmental plans and Trust corporate objectives. Ensure that all health records are appropriately tracked and securely stored whilst in the department according to Health Records Policy. Assist the management team in addressing any complaints within the agreed timescales which may have been received within the Evelina Children’s Surgery, Theatre and Anaesthetic directorate. Exercise judgement and initiative in order to manage the workload effectively and efficiently, taking appropriate action to resolve any issues, liaising with appropriate personnel and seeking guidance from the Line Manager when required. When required, assist in the co-ordination of training programmes for new administrative staff Working with the Team to analyse target breaches and report issues to management. Provide day-to-day supervision and oversight of duties for the department’s administrators. To co-ordinate admission and associated pre-operative assessment clinics, ensuring all key staff are aware of organisational arrangements To record performance of additional capacity to meet demand/shortfall in elective capacity To liaise with consultants and other staff regarding annual leave and other absences, to ensure operating lists are appropriately booked and closed if necessary. INFORMATION MANAGEMENT: Maintain effective information management systems, including databases and filing systems, ensuring both accessibility and confidentiality Responsible for adapting and maintaining information systems, comprising both paper-based and computerised documents ensuring accessibility and confidentiality of information. To include the use of databases. Undertake data entry where necessary Responsible for collecting and updating patient information on the relevant databases in line with local policy, to ensure efficient pathway progress. This includes maintaining the accuracy of data at all times. Person specification Qualifications/ Education Essential criteria GCSEs or equivalent including Maths and English. Desirable criteria Customer services qualification/training Experience Essential criteria Proven administrative experience Desirable criteria Experience of an administrative role within the NHS Experience of supervising staff Skills/Knowledge/Ability Essential criteria Strong IT skills, particularly with relation to Microsoft Office packages, e.g. Word, Outlook and Excel Organisational and time management skills to meet deadlines Ability to deal with difficult service users and challenging situations Excellent interpersonal skills with the ability to liaise effectively with a wide range of multi-disciplinary staff Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership. Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy. As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. Flexible working We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process. Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis. Please apply for this post by clicking "Apply Online Now." Further details / informal visits contact Name Ashley Milne Job title Assistant Service Manager Email address [email protected] Additional information For general enquiries about the job, or for an informal discussion please contact: [email protected]