Location
Canary Wharf, London

Hours
Flexible and agile working arrangements available, including hybrid office and home working (expectation to attend office once or twice a week or more as required), reduced or varied working hours and days, compressed hours, and job share options.

Salary
£39,571 per annum

About the Role
Reporting to the Senior Marketing Partner (Member) within the Nest Experience directorate, the Marketing Manager (Member) will develop and execute marketing communications strategies and plans that drive engagement, retention, and customer lifetime value of Nest members. This role supports the evolution of Nest from an operationally-driven service provider to a true partner throughout members’ lives.
The Marketing Manager will manage integrated member communications strategies to ensure members understand and appreciate the value of Nest’s propositions and are motivated to maintain and grow their contributions. They will also lead go-to-market communications plans for new member proposition launches.
This role requires a collegiate and collaborative working style, partnering closely with Member Proposition, In-Life Growth and Retention teams, and cross-functional teams including Data and Insights, Experience, and Operations to deliver a holistic approach to member retention and growth.
We seek a versatile, outcome-focused, and highly organised individual to take on this key role.

Directorate Overview
The Nest Experience directorate is responsible for developing and evolving customer propositions, service and experience design, brand and marketing, and working with delivery partners to ensure data and asset security. Key responsibilities include defining customer strategies, maintaining customer value propositions, and collaborating with partners to deliver a service that delights customers.

Organisational Overview
Nest is the UK’s largest workplace pension scheme, established by the government to provide every worker a place to save. We are committed to responsible investment, excellent governance, and creating an inclusive and flexible workplace where everyone can be their authentic selves.

Diversity, Equity and Inclusion
We welcome applications from all backgrounds and are committed to ensuring no applicant or employee receives less favourable treatment based on age, disability, gender identity, marital status, national origin, pregnancy or caring responsibilities, race, religion/belief, sex, sexual orientation, socio-economic background, neurodiversity, or other characteristics. Nest is a Disability Confident Leader and supports applicants with disabilities through the recruitment process.

Experience
- Proven experience delivering successful integrated marketing plans and taking new propositions to market.
- Experience creating and delivering integrated marketing campaigns across B2C Earned, Owned, and Paid channels, including digital advertising.
- Strong ability to interpret customer data and translate insights into actionable marketing strategies.
- Understanding of target audiences and CRM methodologies.
- Knowledge of tracking, measurement, and reporting on ROI of multi-channel marketing activities.
- Demonstrable stakeholder management skills with the ability to influence and gain support from peers and senior stakeholders.

About You
You are a versatile, outcome-focused, and highly organised individual with a collaborative working style. You thrive in a fast-paced environment and are motivated to drive engagement and growth through innovative marketing communications.

Qualifications
Specific qualifications are not detailed; however, relevant marketing experience and skills as outlined above are essential.