Location
London Borough of Hammersmith and Fulham

Hours
Full Time - 36 hours per week

Salary
£43,449 per annum

About the Role
Make a real difference to residents experiencing financial hardship. We are looking for motivated and compassionate individuals to join our team and play a key role in supporting the delivery of the Crisis and Resilience Scheme. With increasing numbers of residents experiencing financial hardship, there is growing demand for financial and debt advice, alongside support to access crisis funding and interventions. These roles will be central to ensuring residents receive the right support at the right time, helping to address immediate financial pressures while building longer-term financial resilience.

As a Crisis and Resilience Money Advice Caseworker, you will work directly with residents to understand their individual circumstances, identify the support available to them and ensure appropriate interventions are put in place.

You will:
- Identify residents who may be eligible for crisis or resilience support and ensure they can access appropriate assistance.
- Assess individual circumstances and identify the most effective interventions to meet residents' needs.
- Support residents to access the Crisis and Resilience Scheme, including completing referrals and applications where appropriate.
- Provide information and support around financial wellbeing, debt and income maximisation, connecting residents with specialist services when required.
- Work collaboratively with internal teams, partners and other agencies to ensure residents receive coordinated support.
- Ensure available funding is targeted effectively and reaches residents most in need.
- Help residents address the underlying causes of financial hardship, reducing repeat crises and supporting greater financial independence.
- Maintain accurate records and contribute to monitoring outcomes to demonstrate the impact of the service.

Why Join Us?
This is an opportunity to join a service where your work will have a direct and meaningful impact on residents' lives. You will be part of a team committed to early intervention, prevention and delivering sustainable outcomes for residents experiencing financial hardship.

You will have the opportunity to develop your professional knowledge and skills while working collaboratively with colleagues and partners to ensure residents receive the right support at the right time.

If you are passionate about supporting residents, tackling financial hardship and making sure help reaches those who need it most, we would like to hear from you.

Benefits
- Flexible Working Hours – We recognise the importance of flexibility in managing your work and personal life.
- 36 Hour Week – Enjoy a standard 36-hour workweek for all full time staff.
- Generous Holiday Entitlement – increasing with length of service (for non-casual roles).
- Hillingdon Sports & Leisure – Discounts at council owned leisure centres and swimming pools across the borough.
- Salary Sacrifice Schemes – Options for cycle purchase, electric vehicle leasing and additional voluntary pension contributions (subject to scheme rules).
- Cycle to Work – Eco-friendly commuting with cycle purchase scheme, bicycle parking, lockers, and showers at the Civic Centre.
- Local Government Pension Scheme – Access to Local Government Pension Scheme and membership to the Credit Union.
- Perkbox Benefits – Access a variety of offers and discounts.
- Mental Health Support and Counselling Services – Free 24-hour confidential advice and counselling as well as legal advice for you and your immediate family.
- Travel Support – Season ticket loans and free car parking.
- Trade Union Membership – Recognised unions include UNISON, Unite, AEP and GMB with freedom of choice supported.

Experience
Experience of working in welfare benefits, financial inclusion, debt advice, housing, homelessness prevention, customer services or a related support environment would be particularly valuable.

About You
We are looking for people who are passionate about helping residents and can combine empathy with sound judgement and a practical, solutions-focused approach. You will have excellent communication and interpersonal skills and be confident supporting residents who may be experiencing difficult or challenging circumstances. You will be able to assess individual needs, manage competing priorities and work effectively with colleagues, partners and other organisations to achieve positive outcomes.

Above all, you will understand that effective crisis support is not simply about resolving today's immediate problem. It is about helping residents move from financial crisis towards greater stability, resilience and independence.

Qualifications
You will have a willingness to undertake a relevant professional qualification to develop your knowledge and skills and support you in delivering the role effectively.