Location
London Borough of Newham, Stratford Office (Hybrid working with 20% - 40% of contractual hours from office)

Hours
Monday to Friday, 9am to 5pm

Salary
£37,451 to £41,045 per annum (London weighted salary), dependent on experience

About the Role
Join our East London Housing Management Team at L&Q, one of the UK’s largest housing associations providing social and affordable homes. We are seeking two Neighbourhood Housing Leads: one permanent role covering Walthamstow and one 12-month fixed term contract covering Essex. This is an exciting opportunity to be a key part of our revamped Housing Management Team, delivering excellent services for residents and improving resident satisfaction.

In this role, you will support the Housing Management team to deliver a reliable, repeatable, and consistent service for residents. You will be the primary relationship holder for residents living in your patch, which will cover approximately 500 to 600 homes aligned with local authority areas. Your focus will be on building trust, ensuring residents have homes they are happy in, and driving improvements in service delivery.

Benefits include an excellent pension plan (up to 6% double contribution), 28 days annual leave rising to 31 days with length of service plus bank holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours paid volunteering days, lifestyle benefits, Employee Assistance Programme, and more. Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

Experience
Proven track record of building strong relationships with colleagues and residents. Demonstrable experience in a similar housing or customer-focused role. Experience managing a complex workload and meeting deadlines. Stakeholder management experience and ability to engage with a diverse customer base.

About you
Customer-focused team player with excellent communication and problem-solving skills. Motivated by delivering promises and achieving the best outcomes for residents. Able to challenge the business constructively to improve services. Strong time management skills and grit to manage competing priorities.
Must hold a valid driving license and have access to a car for work use.

Qualifications
For this post, the successful candidate will need to apply for or hold a Basic or Enhanced Disclosure Barring Service (DBS) certificate to work within the team.