Location
Kings Hall Mews, London with working locations across South East and Thames regions.

Hours
Full Time - 35 hours per week, Monday to Friday, 09:00 – 17:00

Salary
£35,951 to £39,531 per annum (London weighted salary) dependent on experience plus £1,300 ECU allowance*

About the Role
Join our South East and Kent Team at London and Quadrant Housing Trust (L&Q) as a Neighbourhood Housing Lead and play a key role in delivering an excellent service for residents. This permanent role offers an agile working pattern with 1-2 days office attendance required at the London Stratford office.

As a Neighbourhood Housing Lead, you will support the Housing Management team to provide a reliable, repeatable, and consistent service for residents. You will be instrumental in improving resident satisfaction, building trust, and ensuring residents have homes they are happy in. You will be the primary relationship holder for residents within your patch, which will align with local authority areas and cover approximately 500–600 homes.

Benefits include an excellent pension plan (up to 6% double contribution), 28 days annual leave rising to 31 days with length of service plus bank holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours paid volunteering days, lifestyle benefits, Employee Assistance Programme, and more.

Early applications are encouraged as the recruitment process may close earlier than the stated closing date of 29th October 2025 at 23:00.

Experience
- Proven track record of building strong relationships with colleagues and residents.
- Demonstrable experience in a similar housing or neighbourhood management role.
- Stakeholder management experience and ability to engage with a diverse customer base.

About you
- Customer-focused team player with excellent communication skills.
- Strong problem-solving skills with grit, determination, and a can-do attitude.
- Willingness to challenge and push boundaries to achieve the best outcomes for residents.
- Excellent time management skills with the ability to manage a complex workload and meet deadlines.
- Passionate and committed to delivering an excellent service aligned with L&Q’s high standards and values.

Qualifications
- Valid driving licence and access to a car for work use.