Location
Flexible, floating role with no fixed patch across South West London. Reporting office at Morden Road, CR4 4DA.

Hours
Full Time - 35 hours per week, Monday to Friday, 09:00 – 17:00. Agile working with 20% - 40% of hours worked from the reporting office/working location (hybrid working).

Salary
£37,451 to £41,045 per annum (London weighted salary) depending on experience, plus £1,300 ECU allowance (subject to policy requirements).

About the Role
Join our South West London team at L&Q as a flexible Neighbourhood Housing Lead. You will support the Housing Management team to deliver a reliable, repeatable, and consistent service for residents. Your role will be key to improving resident satisfaction, building trust, and ensuring residents have a home they are happy in. You will be the primary relationship holder for residents living in homes on your patch, which will cover approximately 500 – 600 homes aligned with local authority areas. This is an exciting opportunity for a customer-focused team player to help deliver excellent service and make a positive impact in the community.

Additional Information
Benefits include an excellent pension plan (up to 6% double contribution), 28 days annual leave rising to 31 days with length of service plus bank holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours paid volunteering days, lifestyle benefits, Employee Assistance Programme, and more. Early applications are encouraged as the advertisement may close earlier than stated. The role requires a Basic Disclosure Barring Service (DBS) check.

Experience
Proven track record of building strong relationships with colleagues and residents. Demonstrable experience in a similar role is essential.

About you
You are a motivated, customer-focused individual with excellent communication and stakeholder management skills. You have a can-do attitude, grit, and determination to solve problems and keep promises to residents. You are willing to challenge the business to achieve the best outcomes and can manage a complex workload while meeting deadlines. You must hold a valid driving license and have access to a car for work use.

Qualifications
Possession of or ability to obtain a Basic Disclosure Barring Service (DBS) certificate is required to work within the team.