Location
Brixton Hill, London

Hours
Full Time

Salary
Starting salary £42,912 per annum inclusive of London Weighting

About the Role
This is a fixed term contract or secondment opportunity for 6 months (maternity cover) based in Brixton. The role is generic and involves onsite inspections, fire risk assessments, contract monitoring, face-to-face vulnerability surveys, and working with hoarders. You will respond to customer queries, handle complaints and members' enquiries, carry out tenancy management matters, tenancy audits, estate walkabouts, estate surgeries, and attend evening tenant and resident meetings with stakeholders. There is scope to manage and direct your own work patterns. Although initially for 6 months, there may be opportunities to extend the contract.

About Us
Lambeth Council is committed to bold ambitions for the future of its communities and residents through the Lambeth 2030 Plan ‘Our Future, Our Lambeth’. We are delivering transformational change through the One Lambeth Programme, guided by our values of Equity, Ambition, Kindness, and Accountability. Lambeth is a vibrant borough in South London with over 317,600 residents, rich in diversity and culture, home to many communities including the Windrush generation, London’s largest LGBTQ+ community, and a thriving Portuguese-speaking population. The borough offers excellent schools, green spaces like Brockwell Park, cultural landmarks such as the Black Cultural Archives, and world-renowned institutions including St Thomas's Hospital.

About the Team
The team is based in Brixton and focuses on delivering excellent customer service to residents and stakeholders. We prioritize supportive teamwork and assisting vulnerable residents. Maintaining safe and clean estates is achieved through collaboration with other teams and contractors. Continuous professional development is encouraged through mentoring and coaching, with many Neighbourhood Housing Officers progressing to senior roles.

Experience
- Contributing to the development of sustainable communities and delivering integrated housing services to tenants and leaseholders.
- Working closely with teams and stakeholders to achieve sustainable tenancies.
- Providing a proactive, customer-focused housing management service.
- Ensuring legal and contractual obligations to tenants and leaseholders are met, including safety and maintenance of estates.
- Acting as a visible presence on estates and providing advice, information, and reports on housing management matters.
- Supporting the delivery of the Vulnerable Residents Offer.

About You
- Good communication and interpersonal skills.
- Collaborative and supportive team player.
- Effective conflict resolution and strong written communication skills.
- Self-motivated, detail-oriented, flexible, and responsive.

Qualifications
Successful candidates will be required to apply for an Enhanced Disclosure and Barring Service (DBS) check. Further qualifications and requirements are detailed in the job description and person specification.