Location
London - covering the Hammersmith & Fulham patch with a requirement to work from the Ealing office.

Hours
Full Time

Salary
£39,794 per annum

About the Role
As a Neighbourhood Manager, your day will be varied and rewarding. You might start with a welcome visit to new tenants, attend Residents’ Association meetings to listen to concerns, inspect estates alongside colleagues from Repairs or Estates Services, and support vulnerable residents who need your help. You will be the ‘face of Peabody’ in your designated neighbourhood, playing a crucial role in supporting residents’ practical needs and wellbeing while ensuring community safety.

Your role covers all aspects of tenancy and housing management, including estate, scheme and property inspections, identifying issues, capturing resident feedback, and continuously improving services to enhance resident satisfaction. You will work collaboratively across teams and build meaningful relationships to find creative solutions to challenges. If you are passionate about supporting residents and committed to helping people flourish, this role offers a fantastic opportunity to make a real difference in your community.

Experience
- Experience in a customer-facing role, preferably within housing management and ideally within the social housing sector.
- Knowledge of tenancy and leasehold management and enforcement, with experience of safeguarding.

About you
- Resilient with a positive, flexible, compassionate and can-do approach.
- Highly organised with the ability to self-manage a diverse and varied caseload, prioritising work effectively.
- A people person who enjoys working collaboratively and building strong relationships.
- Creative problem solver, energised by supporting residents.

Qualifications
- Prepared to undertake a Level 3 qualification in Housing Management if not already held.
- A Basic DBS check is required.