Location
Uxbridge

Hours
The role follows a 4-on, 4-off shift pattern, rotating equally between 4 day shifts and 4 night shifts.

Salary
Competitive salary package (details not specified)

About the Role
As a Network Operations Supervisor, you’ll support the safe delivery of Network Operation activities within your allocated area of the M25 network. Your leadership will ensure planned and reactive operations run smoothly, challenges are resolved, and targets are consistently met. Leading a team of Incident Support Unit (ISU) Operatives, Emergency Support Teams (ERT) Operatives and Recovery Operatives (Denham only), you’ll promote a safety-first culture where everyone is committed to doing their work in the right way. You’ll ensure teams are appropriately briefed, working efficiently, and have the right resources to succeed.

You’ll also support the delivery of various inspection regimes, ensuring high standards of work are maintained across all activities, and contribute to incident management as the Bronze Command on the network.

Key Responsibilities:
- Manage teams on-site, including all ISU, ERT and Recovery operatives
- Carry out litter surveys, gate stops and safety tours
- Update the Maintenance Management System to capture all relevant data of works activities
- Ensure sufficient resources are in place to deliver all works activities
- Support the development and implementation of RAMS and procedures
- Prepare and deliver daily work briefings outlining methodology, hazards, risks, and control measures
- Deliver detailed debriefs at the end of each shift to identify issues and incorporate lessons learned
- Support the use of data devices amongst the team for accurate reporting and record-keeping
- Lead by example to ensure all activities meet safety standards and comply with systems, processes, and procedures
- Raise awareness of issues affecting safe operation of the network and report accordingly
- Manage day-to-day people management tasks including performance monitoring, absence management, overtime, and annual leave requests
- Support growth and development of team members through ongoing feedback, training, and support
- Ensure regular communication with the team and deliver toolbox talks
- Encourage a culture of continuous improvement and support sustainability objectives aligned with environmental best practices and Connect Plus Services’ goals

Experience
- Experience in delivery of highways maintenance operations or similar transferable experience
- Team leadership and management experience driving performance and productivity

About you
- Strong communication skills
- Strong customer-focused mindset
- Ability to lead and motivate teams while promoting a safety-first culture

Qualifications
- Appropriate CSCS qualification
- SMSTS/SSSTS certification
- UK Driver’s License