Location
London Borough of Islington

Hours
Full Time

Salary
£55,506 per annum

About the Role
As Office Manager, you will lead and manage the Personal Assistant function, ensuring the Chief Customer Officer and Directors across the Customer Directorate receive proactive, professional, consistent and resilient support. You will oversee workloads, priorities, service standards and ways of working across the team, making sure resources are used effectively and senior leaders are well prepared for meetings, decisions and key organisational deadlines. This is a varied people management role where you will build a collaborative, high-performing and customer-focused team culture while improving administrative processes, strengthening governance support and ensuring excellent service across the Directorate.

You will lead and manage the PA team, including recruitment, induction, performance management, wellbeing, coaching and professional development. You will oversee schedules, documents, reports and information so that the Chief Customer Officer and Directors are fully prepared and supported. You will plan, organise and coordinate the monthly Customer Senior Leadership Team meetings, including agendas, papers, actions and follow-up. You will review team workloads and capacity regularly, allocating resources and prioritising support in line with organisational needs and coordinate effective cover arrangements during periods of absence, peak demand or changing priorities. You will develop and maintain consistent service standards, team processes and ways of working across the PA function and support forward planning across the Directorate, ensuring meetings, governance activity and key deadlines are coordinated effectively. Building strong working relationships with Directors, the Governance Directorate and other internal and external stakeholders will be key to your success.

Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and is one of the largest housing associations in London. We are both a landlord and a developer, with more than 65,000 existing homes and 10,000 more in our pipeline, employing around 1,800 people.

We are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation. This role may require a professional qualification to demonstrate competence, with an expectation to study towards this if not already qualified.

Experience
- Managing an administrative, Personal Assistant or executive support team.
- Supporting senior leaders within a large or complex organisation.
- Coordinating senior leadership meetings, governance activity or committee processes.
- Strong organisational and operational management skills, with the ability to manage competing priorities and deadlines.
- Excellent communication, stakeholder management and relationship-building skills.
- Handling sensitive and confidential information appropriately.
- Coaching, developing and motivating team members to deliver high standards of service.
- Strong problem-solving and decision-making skills with a proactive and solutions-focused approach.

About you
You are passionate about delivering great service and building a collaborative, high-performing team culture. You have strong attention to detail, excellent organisational skills and the ability to prioritise effectively. You are proactive, solutions-focused and able to build strong working relationships across multiple stakeholders.

Qualifications
Pending confirmation of legislative changes, this role may require a professional qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards this qualification.

Desirable
- Experience within housing, local government or another regulated environment.
- Experience of implementing service improvements or shared support models.
- Knowledge of governance and committee processes.