Location
Oaks Court, Morden, London. Applicants must be able to travel across the region as required and may need to cover other schemes in the area.

Hours
36 hours per week

Salary
£27,706 - £35,836 per annum

About the Role
This is a fantastic opportunity to join Clarion Housing Group, Employer of the Year at the Housing Heroes Awards 2025. We are seeking a dedicated Complex Manager to provide a focused management service to residents living in our Over 55’s Housing schemes. You will manage access to the building for residents, contractors, and visitors, acting as a key-holder to ensure the security of communal areas and facilities. As the first point of contact for residents, excellent communication skills are essential, along with the ability to collaborate with internal teams to deliver services that enable residents to enjoy their homes and wider facilities. The role requires flexibility, calmness under pressure, and the ability to handle emergencies effectively. Strong time management skills are necessary to organise and prioritise your workload while delivering excellent customer service. This role offers the chance to make a real difference in people’s lives while expanding your skills and knowledge within the housing sector.

Experience
Preferably previous experience in Facilities Management with a working knowledge and understanding of the housing/building management sector.

About you
Excellent customer care and communication skills. Flexible, calm under pressure, and able to deal with emergencies. Strong time management skills to organise and prioritise workload effectively. Good IT skills across a range of systems to support housing management tasks.

Qualifications
Applicants must be eligible to work in the UK and reside in England or Wales for the duration of employment. This post is subject to Basic Criminal Record Check Clearance. Clarion Housing Group does not offer visa sponsorship.