Location
London, Westgate

Hours
Full time, Permanent, Hybrid working. Includes weekends and evening hours.

Salary
Negotiable

About the Role
Kantar is the world’s leading data, insights and consulting company, helping organisations understand how people think, feel, shop, share, vote and view. As a Panel Service Executive, you will be a key relationship holder between Kantar and our Origin and Screenwise panel members, delivering excellent service and important support. You will work closely with regional Solution Techs and other teams to ensure a flawless client-centric service to our panel.

You will be involved in responding to incoming calls from panel members, recording call outcomes, making outgoing calls to follow up on compliance or technical issues, collaborating with technicians during home visits to perform tests and quality checks, and updating central databases with equipment information. Additionally, you will work with Continuous Improvement agents to identify service improvements, support ad hoc projects, conduct validation checks on data, and help ensure Service Level Agreements (SLAs) and project deadlines are met.

Kantar’s media colleagues specialise in audience measurement, consumer targeting, and in-depth intelligence into paid, owned, and earned media. This role supports projects involving major advertisers such as TikTok, BBC, YouTube, and Google, leveraging the latest audience measurement technologies and relationships with online publishers.

Experience
Proven experience working in a fast-paced environment with the ability to meet deadlines. Experience in customer service or panel support is advantageous.

About you
- Strong relationship building and communication skills with internal partners and panel members
- Polite and professional telephone manner with a positive work ethic towards problem solving
- Proactive, self-motivated team player willing to assist colleagues
- Ability to multitask and prioritize work efficiently with high accuracy
- Good interpersonal and administrative skills
- Flexible attitude to work and able to work evenings and weekends as required

Qualifications
No specific qualifications required, but a positive attitude, strong communication skills, and a commitment to delivering excellent customer service are essential.