Location
London, Westgate

Hours
Full time, Permanent, Hybrid working. Includes weekends and evening hours.

Salary
Negotiable

About the Role
As a Panel Service Executive at Kantar, you will be a key relationship holder between Kantar and our Origin and Screenwise panel members, delivering excellent service and vital support. You will work closely with regional Solution Techs and other teams to ensure a flawless client-centric service to our panel. Your responsibilities will include responding to incoming calls from panel members, recording call outcomes, making outgoing calls to follow up on compliance or technical issues, collaborating with technicians during home visits to perform tests and quality checks, and updating central databases with equipment information. You will also work with Continuous Improvement agents to identify service enhancements, support ad hoc projects, conduct validation checks to ensure data integrity, and collaborate with the wider Origin team to meet Service Level Agreements and project deadlines. This role offers the opportunity to contribute to the future of audience measurement by supporting projects involving major advertisers and online publishers such as TikTok, BBC, YouTube, Google, and Facebook.

Experience
Proven experience working in a fast-paced environment with the ability to meet deadlines. Strong interpersonal and administrative skills with a focus on accuracy and timely completion of tasks.

About you
Excellent communication and relationship-building skills with both internal partners and panel members. Polite and professional telephone manner with a positive work ethic towards problem solving. Proactive, self-motivated team player willing to assist others. Ability to multitask and adapt flexibly to changing work demands. Strong attention to detail and ability to prioritize work effectively.

Qualifications
No specific qualifications required; however, a commitment to delivering high-quality customer service and a positive attitude are essential.