Location
London, Westgate

Hours
Full time, Permanent, Hybrid working. Includes weekends and evening hours.

Salary
Negotiable

About the Role
Kantar is the world’s leading data, insights and consulting company, helping organisations understand how people think, feel, shop, share, vote and view. Our media team specialises in audience measurement, consumer targeting and in-depth intelligence into paid, owned and earned media. With global coverage and local expertise, we enable clients to better understand media audiences and their relationships with brands to optimise investment.

As a Panel Service Executive, you will be a key relationship holder between Kantar and our Origin and Screenwise panel members, delivering excellent service and support. You will work closely with regional Solution Techs and other teams to ensure a flawless client-centric service.

Your responsibilities will include responding to incoming calls from panel members and recording outcomes, making outgoing calls to follow up on compliance or technical issues, collaborating with technicians during home visits to perform tests and quality checks, updating equipment information in a central database, working with Continuous Improvement agents to enhance service, supporting ad hoc projects, conducting validation checks on data, and ensuring SLAs and project deadlines are met in collaboration with the wider Origin team.

Experience
Proven experience working in a fast-paced environment with the ability to meet deadlines. Experience in customer service or panel support is advantageous.

About you
Strong communication and relationship-building skills with both internal partners and panel members. Polite and professional telephone manner with a positive work ethic focused on problem solving. Proactive, self-motivated team player willing to assist others. Excellent interpersonal and administrative skills with a focus on accuracy and timely completion of tasks. Ability to multitask and maintain a flexible attitude towards work.

Qualifications
No specific qualifications are required, but a positive attitude, strong work ethic and willingness to learn are essential.