Location
City of Westminster

Hours
Full Time

Salary
£34,920 per annum

About the Role
The Home Office works to build a safe, fair and prosperous UK through its work on counter-terrorism, policing, crime, drugs policy, immigration and passports. The Corporate Services Group supports these priorities by working closely with policy and operational commands across various professional functions including Commercial, Communications, Finance, People, Portfolio and Project Delivery, Private Office, Security, Estates and Information.

The Pass Team is seeking a motivated and customer-focused Administrative Officer to support the delivery of secure pass and access control services at 2 Marsham Street (2MS). As part of a busy operational team, you will be responsible for issuing Home Office passes, processing access requests, and providing a professional front-line service to staff, contractors and visitors.

This is an excellent opportunity for someone who enjoys working with people, delivering excellent customer service, and ensuring processes are completed accurately and securely.

Due to the nature of the role, remote or hybrid working is not available. Training on Home Office access control systems will be provided.

Experience
- Experience in an administrative, customer service or operational role is desirable.
- Experience working within a security, access control or pass administration environment is advantageous.
- Knowledge of access control systems or identity credentialing processes is beneficial.

About you
- Excellent customer service and communication skills, both written and verbal.
- Strong organisational skills with the ability to manage competing priorities in a busy environment.
- Good attention to detail and ability to follow established processes accurately.
- Ability to work effectively as part of a team and use initiative when required.
- Experience using Microsoft Office applications, including Outlook, Word and Excel.
- Ability to handle sensitive information with discretion and maintain confidentiality.

Qualifications
No specific qualifications are required; however, relevant experience and skills as outlined above are essential for success in this role.