Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services. Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital. Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions. Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients. In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research. We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit. Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’. The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients. We have one of the most ambitious capital investment programmes anywhere in the NHS. Job overview Would you like to join the Patient and Public Engagement (PPE) function of one of the country's most successful NHS Foundation Trusts? Are you committed to involving patients, families, and carers in the design and delivery of health services? We are looking for a self-motivated individual to join us and manage projects relating to the implementation of patient and public engagement (PPE) strategy across the Evelina London Women’s and Children’s Clinical Group. You must have proven experience in developing & implementing PPE strategies (including with children, young people, and families) in two or more of the following areas, including strategy development, major transformation, capital, or digital programmes. You will have a demonstrable working knowledge of legal and regulatory frameworks relating to PPE. Specialist expertise across various engagement practices, skills, techniques, and approaches are essential. You will drive good practice, working with colleagues to involve patient-public stakeholders in their work. You will have proven data skills, with the ability to analyse and interpret quantitative and qualitative data. Please note: if shortlisted, you may be invited to complete assessments before the interview. Interviews are provisionally scheduled for 4 June 2024. Main duties of the job Patient and Public Engagement is a public involvement duty, a statutory requirement, and a key priority. The Evelina London Patient and Public Engagement Specialist will act as a source of expertise and advice for all clinical and non-clinical departments of Evelina London with respect to patient and public engagement, including the clinical group’s statutory and regulatory requirements. Supporting staff to involve patients and the public is part of everyday business in the clinical group. Based within the Evelina London Women’s and Children’s Clinical Group and reporting to the Head of Strategy, the post holder will work closely with the Trust Head of Patient and Public Engagement to develop and implement Evelina London’s patient and public engagement priorities/objectives. The Trust Patient and Public Engagement Team will be a key source of professional advice and guidance for this post. The post holder is required to implement and apply the Trust Patient and Public Engagement Strategy and Policy. The Trust Chief Strategy Officer, and Head of Patient and Public Engagement are responsible for assuring the ‘duty to involve’ including s.242 (1b) NHA Act 2006, as amended by the Health and Social Care Act (2012). Please take time to read the full Job Description and Person Specification for more details about the duties and responsibilities of the role. Working for our organisation The Patient and Public Engagement Specialist is based in the Evelina London Strategy Team – a corporate department that works closely with directorates and corporate functions across the Clinical Group, as well as colleagues from other provider trusts and external partner organisations such as the Evelina London Children’s Charity, Guy’s and St Thomas’ Charity and Local Authorities. The team is led by the Head of Strategy. Trust values: As part of Guy’s and St Thomas’, our values help us to define and develop our culture, what we do and how we do it. It is important that you understand and reflect these values. The post holder will: Put patients first: ‘What would I want for my family?’ Take pride in what we do: ‘Am I doing my very best?’ Respect others: ‘What would it be like if I was in your shoes?’ Strive to be the best: ‘How could we do it better?’ Act with integrity: ‘Am I doing the right thing?’ Our values and behaviours framework describe what it means for every one of us in the Trust to put our values into action. Detailed job description and main responsibilities Patient and public engagement in strategy, service delivery, transformation, and capital investment schemes Ensure that Evelina’s engagement priorities support the delivery of Evelina London’s clinical group priorities whilst maintaining alignment with the Trust’s PPE strategy, which supports the delivery of the Trust’s objectives To further develop and lead the implementation of the engagement plan for the Children’s Hospital Programme which includes developing and consolidating our specialist children’s services. Working with colleagues in the Evelina London Children’s Hospital Programme Team and the Trust Patient and Public Engagement Team, the role will provide assurance that engagement plans and activities are undertaken, in compliance with internal policy and relevant legislation, advise on the appropriate engagement methods, and where necessary work together with others to deliver engagement activities To lead patient and public engagement for Evelina London, particularly in relation to clinical service transformation and service improvement, working closely with relevant clinical teams to ensure that all relevant stakeholders’ views are taken into consideration in the design and delivery of schemes. This includes seeking professional advice from the Trust Head of Patient and Public Engagement on activities that trigger the public involvement duty To work with colleagues in the Patient Experience Team to interrogate existing patient experience survey data (local and national) that may help to inform improvements and changes to services To ensure, through appropriate consultation with key Evelina London departments, staff, and other internal stakeholders that engagement plans reflect business needs, legislative guidance, and best practice. Specifically, to adhere to the Trust framework for engagement plans, materials, or other resources, particularly those relating to patient and public involvement, which reflect good practice guidance To project manage and facilitate patient and public engagement activities, including arranging events, designing surveys, developing copy, writing and producing presentation materials, and facilitating focus groups and workshops To contribute to the Trust PPE Audit on the delivery and effectiveness of patient and public engagement in projects and plans at the Evelina, which provides assurance to the Trust Executive Board To interpret and communicate information (sometimes highly complex and/or politically sensitive) to a range of stakeholders including, patients, the public, and senior clinical and management staff, using complex skills including persuasion, negotiation, and training, enabling them to agree and/or co-operate in culture and behaviour change. Training, education, and development To work closely with the Trust Patient and Public Engagement Team to continue to develop and maintain learning resources and planning tools for Trust staff to help them engage effectively with patients and the public, in particular by providing practice examples relating to Evelina London. This will include contributing to the ongoing development and maintenance of the Patient and Public Engagement Hub and any other tools as necessary To develop training and support for children, young people, parents, families and carers, women, and members of the public that supports their involvement in Evelina London activities To ensure Evelina London colleagues are briefed on patient and public engagement policies and procedures as an integral part of their induction process and training provided, as appropriate. IT, communications, and administration To develop and maintain appropriate project information systems that support the team’s work To be responsible for managing and editing the content of the Evelina London Patient and Public Engagement pages on the Trust intranet (GTi) and to work together with the Evelina London Communications Team contributing to information to be displayed on the Evelina London public website, where appropriate To work with Evelina London Communications Team to make the best use of the clinical groups’ online and social media channels to support patient and public engagement activities To develop and maintain a database of internal and external stakeholders which can be used to support communications and engagement activities (e.g. Patient-Led Assessment of the Care Environment) To be responsible for the servicing and administration of any project/working groups related to Evelina London’s patient and public engagement activities, as required To be responsible for day-to-day administration and project management administration Stakeholder relations, communications, and professional networks To work closely with the Trust Patient and Public Engagement Team to maintain and develop partnerships with external bodies such as Healthwatch, NHS and local authority commissioners, and the local community voluntary sector. The post will be required to represent Evelina London and make presentations (including at joint meetings with the Trust PPE Team) to a range of audiences, including local stakeholder groups and organisations To be responsible for writing and producing communications materials for patients, staff, and other stakeholders as appropriate, including information for individual projects. General To deputise for the Head of Strategy, Evelina London at internal and external meetings, as appropriate. This may include attending and speaking in public meetings about Evelina London’s patient and public engagement activities To attend Trust Patient and Public Engagement Team meetings, as necessary to facilitate close collaboration between this role and the corporate team. Note that the Trust Head of Patient and Public Engagement will contribute to the post holder’s annual personal development review To work supportively with colleagues across Evelina London, promoting the reputation of the clinical group by demonstrating highly professional conduct consistent with the Trust’s stated values. Person specification Qualifications Essential criteria A Master’s degree qualification or equivalent experience in a relevant area Desirable criteria Formal project management qualification (e.g. PRINCE2) Skills Essential criteria Ability to deliver a range of stakeholder engagement practices, techniques and approaches underpinned by theoretical knowledge from study and relevant practical experience preferably in a social / market research or academic environment. Proven ability to plan and manage patient, public and stakeholder engagement projects, using project management techniques Ability to communicate compassionately and inclusively to deliver patient and public engagement activities (including with children, young people, and families). Able to research, prepare and present information across and outside of the organisation at a senior level. Able to act as a representative of the Trust at, and make presentations to, a range of audiences. Ability to analyse quantitative and qualitative data, translate this to an accessible format, and propose recommendations for improvement Ability to prioritise significant workload in response to changing demands and requirements Experience Essential criteria Significant proven experience of planning and delivering patient and public engagement (including with children, young people, and families) in at least two of the following areas, including strategy development, major transformation programmes, capital and digital programmes Significant experience of using patient or service user feedback to inform change and improvements in service delivery Significant experience of writing, editing, proofreading, and coordinating complex internal and external publications, as well as patient and staff information Project budget management Knowledge Essential criteria Strong working knowledge of relevant national legislation, policies, (e.g. section 242 and section 244 of the National Health Service Act 2006) and local guidance and how these should be applied to stakeholder and public engagement activities Significant familiarity with the broader patient and public engagement agenda and its relevance to a variety of public sector organisations Familiarity with health and / or social care service management issues and pressures Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership. Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy. As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. Flexible working We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process. Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis. Please apply for this post by clicking "Apply Online Now." Applicant requirements The postholder will have regular contact with vulnerable people and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. Further details / informal visits contact Name Edmund Ng Job title Head of Strategy Email address [email protected]