Location
Sutton, with flexible working arrangements including Sutton and Kingston offices and home working options.

Hours
Full time (hours not specified)

Salary
£67,575 per annum

About the Role
The Pensions Manager will lead the day-to-day operations of the shared pensions administration service for the Sutton and Kingston Pension Funds, supporting approximately 30,000 members and over 100 scheme employers. You will manage the team responsible for calculating and paying member benefits including retirements, transfers, death grants, refunds, and the monthly pensioner payroll. Your focus will be on delivering an excellent customer experience, ensuring accurate pension processing, meeting statutory deadlines, and providing strong team leadership and support.

Working within two high performing London Boroughs, Sutton and Kingston, you will benefit from a flexible working environment and be part of exciting developments such as the London Cancer Hub and major housing regeneration projects. Both boroughs are committed to tackling the climate emergency and fostering inclusive, vibrant communities.

The role offers the opportunity to work within a collaborative shared service, delivering vital pension services while contributing to the wider ambitions of two dynamic councils.

Experience
- Expert knowledge of the Local Government Pension Scheme (LGPS) and relevant pensions legislation.
- Proven leadership experience managing, coaching, and developing teams to foster a high-performance culture.
- Experience managing high-volume workflows, resource planning, and overseeing payroll or financial controls.
- Strong communication skills with the ability to explain complex pensions information clearly.
- Ability to act as a technical escalation point, resolving complex cases and IDRP complaints fairly and objectively.

About you
You are an experienced pensions professional with a deep understanding of LGPS and a passion for delivering excellent customer service. You have strong leadership skills and enjoy motivating and developing your team. You are organised, able to manage competing priorities and workloads effectively, and communicate confidently with a range of stakeholders. You embrace innovation and are committed to continuous improvement and collaboration within a shared service environment.

Qualifications
Relevant professional qualifications or demonstrable equivalent experience in pensions administration or management are desirable. A commitment to ongoing professional development and learning is expected.