Location
London

Hours
Full Time

Salary
Competitive salary

About the Role
Are you ready to build invaluable skills while having a real impact on the experience of the Second Nature team? We're looking for a detail-oriented People Operations Coordinator who thrives in a fast-paced environment and is passionate about creating exceptional employee experiences. You'll sit at the heartbeat of our mission-driven healthcare startup, gaining invaluable HR experience whilst enabling our team to do their best work in conquering obesity and type 2 diabetes. You'll help to ensure an exceptional employee journey from the moment someone joins our mission to the day they move on to pursue new opportunities. Combining operational excellence with a passion for people, you'll work with us to deliver a world-class experience to our team. Our HR system, HiBob, holds all our people data, and you'll also be responsible for keeping all records accurate.

At Second Nature, we're trying to solve an incredibly complex problem – and our team needs to be at their best to deliver on this vision. We believe that great employee experiences don't happen by accident – they're carefully crafted by people who care deeply about creating an environment where everyone can thrive.

Key responsibilities include:
- Running onboarding from offer to day one and beyond: drafting employment contracts, right-to-work and DBS checks, equipment, welcome meetings, and our new joiner buddy programme
- Managing offboarding so people leave on a positive, well-organised note: exit checklists, equipment returns, and system updates
- Keeping HiBob accurate and up to date: processing starters, leavers, and changes promptly, running people workflows, and spotting and fixing data issues before they become problems
- Spotting ways to streamline our processes, using AI where it helps
- Supporting the running of our team socials and away days
- Processing employee perks and benefits
- Being the go-to person for any People questions our team might have
- Helping with the day-to-day admin that keeps the People team running smoothly

Please note, this opportunity is initially being offered as an 18-month fixed-term contract with the ability to start as soon as possible.

Experience
- Excellent written and verbal communication skills
- High emotional intelligence, putting our people at the centre of all processes
- Ability to handle confidential data and sensitive information with discretion and empathy
- Comfortable juggling multiple tasks and working autonomously to tight deadlines
- Confident with systems and quick to learn new ones; experience with an HRIS or ATS is a bonus, not a must
- Interest in using AI and automations to speed up your work is a huge plus

About you
- A team player with a can-do attitude; when something needs doing, you'd rather muck in than wait to be asked
- Keen eye for detail; a wrong start date or a typo in a contract genuinely bothers you
- Love making processes better; if you've done something twice, you're already thinking about how to make it slicker the third time
- Proactive and efficient; you spot what's coming and get ahead of it rather than waiting for it to land in your inbox
- Empathetic and build relationships easily; you notice how people are doing, not just what they need from you
- Handle sensitive information and conversations maturely; people can tell you things knowing they'll go no further

Qualifications
- Growth mindset and ability to take on feedback
- Methodical and organised, with strong attention to detail