Location
London

Hours
Full Time (hours not specified)

Salary
£37,389 per annum

About the Role
Guy’s and St Thomas’ NHS Foundation Trust is one of the UK’s busiest and most successful NHS foundation trusts, providing a full range of hospital and community services across south London, including specialist care in cancer, renal, orthopaedic, respiratory and cardiovascular services. The Trust includes five well-known hospitals: Guy’s, St Thomas’, Evelina London Children’s Hospital, Royal Brompton and Harefield, as well as community services in Lambeth and Southwark.

The Chief Executive Directorate is responsible for generating profits that are reinvested into frontline NHS clinical services, enhancing clinical, educational and research expertise. This role supports that mission by providing high quality customer service to private patients across St Thomas’, Guy’s and Royal Brompton.

As a Private Patients Customer Service Advisor, you will be the first point of contact for private patient enquiries via telephone, email and web, delivering accurate financial and administrative information to help patients make informed decisions. You will actively contribute to increasing referrals and conversions by providing excellent customer service and following up on all enquiries. You will liaise with patients, consultants, GPs, third party sponsors and internal departments.

Additionally, you will collate and analyse patient and activity data to produce reports for senior management and the executive team. You will also provide cover for other areas within the Private Patients team as required.

Guy’s and St Thomas’ is committed to clinical excellence, research, and providing the best possible patient experience. The Trust values its diverse workforce and encourages flexible working arrangements to support a healthy work-life balance.

Experience
- Extensive business administration experience demonstrating key functions of providing administrative support
- Significant proven experience delivering high standards in sales and/or customer service environments
- Private healthcare or NHS private services experience is desirable

About you
- Proficient in IT systems including Microsoft Word, Outlook and Excel with excellent keyboard skills
- Ability to work both independently using own initiative and as part of a team
- Confidence in decision making and managing competing priorities
- Ability to handle confidential and sensitive information appropriately
- Data management and analysis skills are desirable

Qualifications
- Essential: GCSE Maths and English
- Educated to HNC/Equivalent Diploma level or equivalent experience
- Evidence of formal further training in short courses and experience of a range of administrative practices
- Customer service qualification/training is desirable