Location
Holborn, London (Hybrid role with travel to office)

Hours
Full Time (hours not specified)

Salary
£40,000 per annum

About the Role
Pinnacle Group is seeking an experienced Projects and Governance Officer to support the delivery of internal projects while strengthening governance, compliance, and assurance across the business. This role offers a broad and varied remit spanning project coordination, audit and regulatory support, policy and risk management, and the administration of governance and compliance platforms. You will work closely with a multidisciplinary team across data, procurement, environmental, social and governance, and quality, ensuring projects are well controlled, reporting is accurate, and governance processes are robust and audit ready within a regulated environment.

Our Projects & Governance Team supports strategic delivery and operational excellence across the business. They lead key initiatives, ensure strong governance, and help drive continuous improvement – all aligned with our mission to Transform Communities and Change Lives.

The ideal candidate will be organised, proactive, and detail-oriented, with the ability to manage multiple priorities in a regulated environment. Strong communication and report writing skills, confidence working with stakeholders, and a high level of accuracy and discretion are essential. Experience within housing or a similar regulated sector would be advantageous.

This is a hybrid role requiring travel to the Holborn office.

Who we are
Pinnacle Group is a market-leading national provider of housing, neighbourhood and workplace services. With over thirty years of experience, we deliver expert, place-based management and maintenance solutions that enhance the everyday lives of the communities we serve.

We are a people-first organisation with a values-driven culture reflected in the way we care for both our employees and customers.

Who we’re looking for
We seek someone who embraces our core values – Trust, Respect, Involve, Challenge, and Deliver Excellence – and is committed to earning and maintaining the confidence of our clients and communities.

Key responsibilities include:
- Supporting the planning, coordination, and monitoring of internal projects, ensuring milestones, risks, actions, and dependencies are tracked and reported
- Maintaining accurate and up-to-date project documentation, including dashboards and status updates
- Assisting project leads with meeting coordination, agendas, minutes, and tracking follow-up actions, including for governance forums and committees
- Promoting consistency and best practice across project management approaches, templates, and controls
- Supporting audit activity, reviews, and assurance exercises, ensuring actions are tracked through to completion
- Ensuring compliance with internal policies, procedures, and external regulatory requirements
- Supporting the operation of governance frameworks, maintaining records, registers, and document libraries with clear audit trails and version control
- Administering governance and compliance systems, ensuring data is accurate, accessible, and kept up to date
- Preparing and maintaining reports, dashboards, and management information, ensuring accurate data collection and timely reporting
- Acting as a key point of contact for project and governance queries, supporting stakeholder communication and identifying opportunities to improve processes and ways of working

Experience
- Experience supporting projects, programmes, or governance processes within a corporate or regulated services environment, including exposure to audit, compliance, or regulatory activity (desirable)
- Proven experience producing high-quality documentation, including reports, agendas, minutes, and governance materials
- Confident user of Microsoft 365 (Excel, Word, PowerPoint, Teams, SharePoint)

About you
- Strong organisational skills with the ability to manage multiple priorities and meet deadlines
- Proactive, dependable, and detail-oriented with a commitment to accuracy
- Excellent written and verbal communication skills
- Professional and discreet, able to work confidently with senior stakeholders and handle sensitive information appropriately
- Collaborative approach and confident supporting board or committee processes

Qualifications
No specific qualifications are stated; however, experience within housing or a similar regulated sector is advantageous.

Our Offer
We value diversity and welcome applications from all backgrounds. As a colleague, you will be part of an inclusive and supportive culture with opportunities for continuous learning, development, and career progression.

Benefits include:
- Maternity/paternity packages
- Flexible working arrangements
- Life assurance
- Enhanced pension scheme
- Additional annual leave
- Private medical insurance
- Cycle to work scheme
- Employee assistance programme
- Retail discounts
- Childcare assistance
- Season ticket loans
- Sick pay schemes
- Personal development plans