Location
London

Hours
Monday to Friday, 9am - 5:30pm (Hybrid role)

Salary
£30,000 per annum

About the Role
Pinnacle Group is seeking an experienced Shared Ownership Coordinator to deliver an effective and efficient customer-focused service to shared ownership customers. You will manage enquiries and guide customers through key processes such as staircasing and resales. Your role will involve listing homes, liaising with solicitors, ensuring compliance with leases and S106 agreements, maintaining accurate records, and supporting a seamless customer experience.

Our Homes Division provides trusted housing management services across Affordable, Private Rented, and Leasehold properties, working with local authorities, registered providers, and investors to support thriving communities.

As part of a market-leading national provider with over thirty years of experience, you will contribute to delivering expert, place-based management and maintenance solutions that enhance the everyday lives of the communities we serve. Pinnacle Group values a people-first culture built on Trust, Respect, Involve, Challenge, and Deliver Excellence.

Experience
- Proven experience in shared ownership, leasehold, or housing-related roles
- Strong understanding of shared ownership transactions including resales and staircasing
- Awareness of additional transaction types such as transfer of equity, remortgages, and lease extensions

About you
- Excellent customer service and communication skills
- Strong organisational skills with the ability to manage multiple cases simultaneously
- High attention to detail and accuracy
- Commitment to upholding core values and delivering excellent service to clients and communities

Qualifications
No specific qualifications are stated; however, relevant experience and a customer-focused approach are essential.