Location
London Borough of Newham, London, Stratford Office

Hours
Full Time - 35 hours per week, Monday to Friday 09:00 - 17:00 (occasionally hours may differ). Hybrid working with 20% - 40% of contractual hours worked from the Stratford office or other working locations. Note: This role will be office-based more than the standard 1–2 days per week until training is completed.

Salary
£37,451 to £41,045 per annum (London weighted salary) depending on experience plus Essential Car User (ECU) allowance if policy requirements are met*

About the Role
Join L&Q’s growing London Living Rent (LLR) team and be part of the journey to home ownership. The LLR portfolio is one of the largest in London, helping thousands of residents take their first step towards owning a home. As a Property Manager, you will play a key role in delivering a seamless resident experience while ensuring the portfolio performs at its best. Your responsibilities will include maximising rental income and minimising void periods, supporting property acquisitions and onboarding new homes into the LLR scheme, ensuring compliance with relevant legislation and internal standards, delivering exceptional customer service to a diverse resident base, managing tenancies and assets for long-term sustainability, and conducting routine checks to identify fraud, subletting, and tenancy breaches. This is a fixed term contract until March 2027 with a competitive benefits package including an excellent pension plan, annual leave starting at 28 days rising to 31 days with service plus bank holidays, health cash plan, life assurance, paid volunteering days, lifestyle benefits, and an Employee Assistance Programme.

Experience
Proven experience in property management and lettings, ideally within the private rented sector. Experience in tenancy renewals, complaint resolution, and legal tenancy processes. Knowledge of Assured Shorthold Tenancies, legal notices, and arrears management. Confidence in using Microsoft Office, Teams, and CRM systems, especially Microsoft D365.

About you
Proactive, solutions-focused, and passionate about housing. Strong understanding of London Living Rent and its role in the housing market. Excellent communication and customer service skills. A track record of meeting targets and deadlines in a commercial environment.

Qualifications
Full driving licence and access to a vehicle insured for business use is required to qualify for the Essential Car User allowance. Other formal qualifications are not specified but relevant property management experience is essential.