Location
North London Patch - Hybrid role: 3 days on site/office (Southgate), 2 days work from home

Hours
Full Time Permanent - 37.5 hours per week

Salary
£47,851 - £50,369 per annum

About the Role
Join Metropolitan Thames Valley Housing as a skilled and solution-focused Property Surveyor, making a lasting impact on homes and lives. In this pivotal role within our dynamic Property Directorate, you will take ownership of challenging repairs, structural issues, and major defects—delivering real results for our residents while balancing quality, compliance, and value for money. You will lead the investigation and resolution of non-routine repairs, disrepair claims, damp and mould issues, and ad hoc planned replacements. Bringing a proactive and resident-focused mindset, you will work collaboratively across departments to ensure every home is safe, secure, and well-maintained.

Your responsibilities will include being the go-to expert for diagnosing and resolving complex building faults, independently managing a varied caseload including damp and mould, insurance works, disrepair claims, and specialist repairs. You will apply your strong knowledge of damp and mould, HHSRS, and building pathology to identify and categorise Category 1 & 2 hazards. Additionally, you will provide technical guidance and post-inspection support to colleagues, support the delivery of planned works, review home improvement requests, and actively contribute to business improvement initiatives that enhance the resident experience.

This role requires a full driving licence and access to your own vehicle for business use. Please note that due to the nature of the role, a basic Disclosure and Barring Service check will be completed upon offer of employment and every three years thereafter. Visa sponsorship is not available for this position.

Benefits
- 28 days annual leave plus 8 bank holidays (pro rata for part time)
- 2 volunteering days per year
- An additional ‘Beliefs day’ annually
- Supported family friendly approach with extended parental leave
- Enhanced pension with matched contributions up to 9%
- Option to buy or sell up to 5 days annual leave per year
- Life assurance cover (3x salary)
- Cycle2work scheme
- Hybrid working dependent on role and department
- Health cash plan scheme (including family members)
- Interest free loans for tenancy deposits and season tickets
- Extensive learning and training opportunities via Wisebox platform
- Colleague virtual social platform
- Career progression support including mentoring, coaching, apprenticeships
- Employee Assistance Programme supporting wellbeing

Metropolitan Thames Valley Housing is committed to sustainability initiatives to reduce environmental impact and promote sustainable practices.

Experience
- Proven track record managing and resolving complex property repairs and maintenance issues
- Strong knowledge of housing construction, maintenance diagnostics, and NHF Schedule of Rates
- Expertise in damp and mould diagnostics and effective application of the HHSRS framework
- Experience working collaboratively with both technical and non-technical teams

About you
- Solution-focused and proactive with a resident-centered approach
- Excellent communication and interpersonal skills, able to translate technical issues into clear, resident-friendly solutions
- Genuine curiosity, commitment, and drive to fix issues correctly the first time, within budget and to high standards
- Ability to work independently and manage a varied caseload effectively

Qualifications
- Full driving licence and access to own vehicle for business use required
- Willingness to undergo a basic Disclosure and Barring Service check due to contact with vulnerable adults