Location
155 Westbourne Terrace, London

Hours
Full Time

Salary
£50,778 per annum

About the Role
As a Property Surveyor with Housing Services’ Damp and Mould Team, you will make a powerful contribution to Westminster’s success. This fast-paced, high-profile role plays a significant part in the comfort and wellbeing of residents living in the approximately 5,000 homes we manage. You will oversee property surveying related to the repair and maintenance of building structures, internal and communal areas, and estate grounds. Your focus will include refurbishment of empty properties, treatment of dampness, mould and condensation issues, leak detection, planned preventative maintenance, and pre- and post-inspection of completed works.

Collaborating closely with colleagues across Housing Services, you will help improve quality and customer satisfaction by highlighting key investment needs, leading and developing a team of technical staff, and managing the delivery of the repairs term contract to ensure compliance with relevant requirements. Additional responsibilities include implementing and documenting health and safety policies for residents, staff, and contractors; managing projects and diagnosing building defects, particularly relating to damp, mould, and condensation problems without obvious causes; supporting career development of team members; handling resident complaints; and ensuring defects that could lead to disrepair claims are resolved.

By joining Westminster City Council, you will play a vital role in enhancing the council’s reputation and the quality of life for its residents.

Experience
Well-developed experience in repairs and customer service within residential buildings, including specification of works and diagnosis of building defects. Skilled in managing and administering large repair and maintenance contracts and using performance data to improve service delivery. Experience applying CDM Regulations and relevant Health and Safety requirements to refurbishment activities. Knowledge of Awaab’s Law and the ability to inspect works for compliance with technical standards and specify remedial works.

About you
Excellent communication skills, able to interact effectively with residents both face to face and remotely. Diplomatic and tactful approach to customer service, especially when handling complaints and challenging situations. Confident IT user with mobile reporting capabilities and able to produce clear reports and management information. Strong problem-solving skills with the ability to plan, organise, prioritise work, and manage budgets and resources. Methodical, accurate, and detail-oriented with the self-drive and initiative to work independently in a pressurised environment. Able to collaborate effectively with a diverse range of internal and external stakeholders.

Qualifications
Relevant professional qualifications or equivalent experience in property surveying or related disciplines are expected. Westminster City Council is committed to supporting Care Leavers into the workplace; Care Leavers meeting essential criteria will be automatically invited to interview under this scheme.