Location
Westminster City Hall, 64 Victoria Street, Westminster.

Hours
Full Time (hours not specified)

Salary
£38,748 per annum

About the Role
As an Assistant Facilities Manager, you will play a vital role in ensuring the buildings within your care are safe, secure, and fully operational for staff, residents, and visitors. This hands-on role covers a wide remit including health and safety compliance, contract management, and stakeholder engagement, all focused on delivering a high-quality facilities management service. You will take ownership of regular site visits, inspections, audits, and risk assessments across your portfolio, ensuring issues are identified and resolved promptly. Health and safety is a core focus, involving planning and coordinating fire drills, maintaining evacuation arrangements and records, and keeping emergency plans and site maps up to date.
You will lead Building User Group (BUG) meetings, acting as the key liaison for occupiers by communicating clearly about activities affecting them and ensuring their needs are reflected in your work. Collaboration with technical and compliance colleagues to interpret survey results, prioritise works, and monitor completion will be essential. You will monitor planned preventative maintenance (PPM), manage arising works, and hold contractors accountable for delivering obligations and meeting compliance standards.
Additional responsibilities include site security reviews, data management (including TF Cloud systems), issue resolution, reporting on performance, problem-solving operational challenges, and supporting a performance-focused culture across the FM team and contractors. Regular meetings with contractors on-site to address outstanding service issues and ensure improvements are made will be part of your role.
This position offers the opportunity to be part of a high-profile service at the heart of the Council, contributing to its success through well-managed, safe, and welcoming spaces.

Experience
Proven experience in both hard and soft facilities management, managing building services, overseeing FM contractors, and delivering operational and compliance-based tasks. Skilled in contract management, setting operational objectives, assessing minor works, and managing FM projects. Comfortable conducting health, safety, and security audits with a clear understanding of contractor performance standards. Detail-oriented with a focus on delivering value for money.

About you
Strong stakeholder management and communication skills, able to work effectively with technical contractors and building users, presenting information clearly to diverse audiences. Excellent listener who builds positive relationships to achieve results. Highly organised, proactive, and confident in managing data across systems and using reports to drive activity. Good general IT skills with the ability to maintain accurate and up-to-date records. A balanced approach combining technical knowledge with a hands-on, people-focused attitude.

Qualifications
Ideally holding or working towards a professional FM qualification such as IWFM, IOSH, or NEBOSH. Committed to maintaining high standards of safety, compliance, and customer service. Westminster City Council is committed to supporting Care Leavers into the workplace; Care Leavers meeting essential criteria will be automatically invited to interview under this scheme.