Location
GB London Office - Sale Place

Hours
Full Time (hours not specified)

Salary
Negotiable

About the Role
The Rates Administrator will be responsible for the effective administration of all JCDecaux UK’s Non-Domestic Business Rates liabilities across our portfolio of Advertising, Non-Advertising, Office and unoccupied properties nationwide. This role ensures that business rates are accurately assessed, correctly paid, efficiently appealed where appropriate, and fully compliant. Working closely with local authorities, the Valuation Office Agency (VOA), external rating consultants and internal stakeholders, this is a key position that safeguards the company’s cost base and supports the Estate team’s and the Finance function’s strategies.

Key responsibilities include administering all aspects of JCDecaux’s Non-Domestic Business Rates liabilities for sites and properties across the UK, acting as the primary point of contact with councils and rating authorities, liaising on payments, refunds, clarifications and queries, raising appeals via the VOA online portal, and maintaining accurate and up-to-date business rates information on bespoke applications. The role also involves managing property, site and liability records, maintaining clear digital filing for audits and historic enquiries, and leveraging digital tools and AI solutions to streamline processes and improve efficiency.

Additionally, the Rates Administrator will respond to business rates queries from various departments, request and collate removal evidence on advertising assets to support updates and appeals, and contribute ideas for further automation and efficiency improvements.

Experience
- Demonstrable experience in business rates, rating administration, local taxation, or a closely related area (e.g. working with councils, VOA, rating assessments or appeals).
- Strong understanding of Non-Domestic Business Rates concepts including rateable values, liability periods, refunds, exemptions/reliefs and appeal stages (Check, Challenge, Appeal).
- Confident in dealing with councils, the VOA and external rating consultants by email and telephone.
- Strong numerical and analytical skills with high attention to detail and accuracy.
- Competent user of Excel and other MS Office tools (lookups, filters, pivot tables, basic analysis).
- Experience working with databases or bespoke applications for data entry, maintenance and reporting.
- Excellent organisational skills with the ability to manage multiple councils, cases and deadlines concurrently.
- Clear and professional written and verbal communication skills.

About you
- Desirable experience within property, estates management, media, advertising, or multi-site corporate environments.
- Previous hands-on use of the VOA online portal for checks, challenges and appeals.
- Familiarity with accounting and finance processes relating to payments, refunds, reconciliations and audit.
- Experience using AI tools for document analysis, data extraction, summarising correspondence or automating routine tasks, with an interest in leveraging technology to improve efficiency.

Qualifications
No specific qualifications are stated as mandatory for this role.