Location
Bromley By Bow Health Centre, St. Leonards Street, London

Hours
Full time (hours to be confirmed)

Salary
£16.00 per hour

About the Role
The Reception Supervisor will support the Partners and CEO in delivering the Vision, Mission and Values of the Bromley by Bow Health Partnership. This role involves team supervision and line management responsibilities, overseeing the day-to-day workload of Patient Assistants. You will be the key point of contact for patients in reception, via phone, or through digital communication channels. The role includes training Patient Assistants, engaging with patients, managing administration tasks, ensuring continuity of care, and supporting operations, quality, and audit processes. Flexibility and excellent organisational skills are essential as the post holder will handle sensitive patient, staff, and business information and must be able to work both independently and as part of a team.

Experience
Experience in a supervisory or line management role within a healthcare or customer-facing environment is desirable. Proven ability to manage teams and handle sensitive information with discretion.

About you
Organised and reliable with excellent communication skills. Able to work independently and collaboratively. Comfortable managing multiple priorities and maintaining a high level of professionalism and confidentiality.

Qualifications
Relevant qualifications in administration, healthcare, or management are advantageous but not essential. A positive attitude and willingness to support the team and patients are key.