Your typical day could start with meetings with other areas of the business to drive forward plans to improve the service charge experience for our customers. Then you might meet with you team to discuss progress on day to day tasks such as resident enquiries and cost reconciliation, before providing expert advice to colleagues to ensure service charges are accurate and transparent. As a Regional Service Charge Manager you’ll be responsible for setting, reviewing and issuing service charge accounts for social tenants, homeowners and commercial customers for your region. You will ensure your team delivers accurate and transparent charges with full recovery of eligible costs for each tenure type. You will be a resident focused individual with the ability to promote successful relationships with internal colleagues and our residents and service users within your region. You’re a natural leader who is outcome focused. You’ll enjoy managing teams to get the very best out of them and you’re first rate at driving strong team performance to enable you to foster a culture of continual learning whilst putting the residents in your region at the heart of the service. You’ll need to be in the office for two days per week and the remaining time you’ll be able to work remotely. Your role covers all aspects of Service Charge management within your region from overseeing the preparation of the service charge budgets, working collaboratively with stakeholders across the business to ensure accuracy of data and ensuring charges are set in accordance with leases and tenancy agreements. If you’re passionate in shaping service delivery and thrive in motivating teams through times of change, we want to hear from you. To be successful in this role, you’re: Experienced in leadership and management of service charges in a large /complex social housing environment Able to develop effective collaborative relationships with key stakeholder groups Passionate about delivering a customer focused approach to service delivery Here are just a few of the benefits of working at Peabody: 30 days’ annual holiday, plus bank holidays two additional paid volunteering days each year flexible benefits scheme, including family friendly benefits and access to a discount portal 4 x salary life assurance up to 10% pension contribution Are you ready to apply? If you have any questions about this role, please email Talent Specialist, Victoria at [email protected] We may close this advert before the advertised closing date, depending on the number of applications received. Interviews will be taking place week commencing 2nd September 2024 PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.