Location
Croydon

Hours
Full Time (hours not specified)

Salary
£29,000 per annum

About the Role
Plan, undertake, deliver and report on research projects for Public Voice in the fields of health and social care, primarily related to Croydon. Develop and maintain workflow systems to effectively prioritise a variety of tasks and projects, providing relevant outputs. Use a variety of research techniques including interviews (face to face, phone and online), focus groups, surveys, case studies and literature reviews. Lead a regular programme of Croydon-based outreach and events, engaging communities in the borough to gather feedback on healthcare challenges residents may face and identify emerging patterns and trends. Onboard, support and manage volunteers. Employ quantitative and qualitative methods to analyse research data and present findings and recommendations through verbal presentations and written reports. Ensure outputs are clear, accurate and evidence-based. Collaborate with Public Voice teams to identify themes relating to gaps in policies and services. Build excellent working relationships with statutory partners and other key agencies, representing Public Voice and Healthwatch Croydon effectively at meetings. Write monitoring and evaluation reports for funders and contribute to bids for new work. Undertake any other reasonable duties as required. The role values warmth, empathy and respect for others, adaptability, flexibility and an agile working style, the ability to think and work independently, and the promotion of equality, diversity and inclusion.

Experience
Experience in conducting research using a variety of qualitative and quantitative methods such as interviews, focus groups, surveys and literature reviews. Experience in community engagement and outreach activities is desirable. Experience managing volunteers and working collaboratively with multiple stakeholders is advantageous.

About you
Warm, empathetic and respectful towards others. Adaptable and flexible with an agile working style. Able to think and work independently while maintaining excellent communication and interpersonal skills. Committed to promoting equality, diversity and inclusion in all aspects of work.

Qualifications
Not explicitly stated, but relevant experience and skills in research, community engagement or health and social care sectors are expected.