Location
Belgrade Rd, London

Hours
Shift pattern covering 8am–4pm or 1pm–9pm, Monday to Sunday, with concierge support overnight

Salary
£27,176 per annum

About the Role
At Peabody, we’re committed to supporting vulnerable people across our communities—empowering customers to live well, independently, and safely. As a Resettlement Support Worker at Gloria House, you will play a vital role in ensuring customers can be discharged safely from hospital into a secure, supportive short-stay environment. You will work within a 24-hour resettlement service supporting six customers in a shared house. Our customers may be homeless, asylum seekers, or have no recourse to public funds, and you will ensure they receive high-quality tenancy management and resettlement support. This includes helping them navigate benefits, understand their occupancy agreement, develop life skills, maintain a safe living environment, and build connections in their local area.

You will support customers as they move from hospital into the service, helping them understand their occupancy agreement, develop essential life skills, and maintain a safe, clean, and secure living environment. You will also work closely with hospitals, support agencies, and partners while carrying out key tenancy management tasks, managing risks, addressing any issues that arise, and keeping accurate records to ensure each customer receives high-quality, person-centred support. Lone working is part of the role, backed by on-call managerial support.

Experience
- Effective report writing, risk assessment, and support plan completion
- IT literacy including Word, Excel, and electronic data entry systems
- Ability to communicate effectively with customers, staff, and external agencies
- Experience and knowledge of welfare benefits, housing management, and basic housing law and occupancy types
- Experience and/or knowledge of working with homeless people, asylum seekers, ex-offenders, mental health, substance misuse, or vulnerable customers
- Knowledge of safeguarding procedures and health and safety in a supported housing environment
- Knowledge of legislation around homelessness, housing, immigration, and benefits or willingness to be trained
- Ability to lone work

About You
Committed to supporting vulnerable people with empathy and professionalism. Able to work independently and as part of a team. Strong organisational skills with attention to detail. Willingness to learn and adapt to new challenges.

Desirable
- Knowledge of managing voids, reporting repairs, and monitoring contractor performance
- Experience supporting people with housing management tasks

Qualifications
An Enhanced DBS check is required before a start date can be confirmed.