Location
London

Hours
Flexible hours including split shifts, with availability required for some evening and weekend shifts

Salary
£32,493 per annum

About the Role
Your day as a Duty Operations Assistant could involve welcoming visitors to our community centres, conducting health and safety checks, or carrying out light cleaning and administrative tasks. You will play a crucial role in ensuring that our community spaces are vibrant, safe, and accessible, supporting a wide range of activities for local residents. You will be responsible for front-of-house operations, greeting visitors with a friendly and helpful attitude. You’ll manage bookings, process invoices, and handle purchasing requests. Alongside these duties, you will ensure the smooth running of our centres by conducting safety inspections, reporting repairs, and making sure spaces are well-maintained. You’ll work collaboratively with colleagues and volunteers to ensure community events run smoothly, handling all tasks with great attention to detail, including updating customer records and maintaining data protection standards. This role requires a Basic DBS check.

Benefits
- 30 days’ annual holiday, plus bank holidays
- Two additional paid volunteering days each year
- Flexible benefits scheme, including family-friendly benefits and access to a discount portal
- 4 x salary life assurance
- Up to 10% pension contribution

Experience
Experience in customer service, administration, and health & safety in the workplace is essential.

About you
You thrive in a busy, people-focused environment and are confident using IT systems, including Microsoft Office. You can manage data accurately and efficiently and communicate comfortably with a wide range of audiences. You are proactive, well-organised, and take pride in providing excellent customer service. Flexibility is important as you will work split shifts and be available for some evening and weekend shifts. Compassion, patience, and the ability to adapt to different situations are key qualities. An understanding of Health and Safety and previous experience in maintaining a hazard-free environment is highly desirable.

Qualifications
No formal qualifications are specified, but a Basic DBS check is required for this role.