Location
Croydon

Hours
Full Time, Permanent

Salary
Up to £33,000 plus a company car

About the Role
Equans is seeking an experienced Resident Liaison Officer to join our team in Croydon. This is an exciting opportunity to play a key role in supporting residents and clients across social housing refurbishment, maintenance, and regeneration projects, ensuring a smooth and positive customer experience throughout the delivery of improvement works. As the main point of contact for residents throughout the lifecycle of planned works, you will provide clear communication, coordinate access arrangements, and ensure residents feel informed and supported at every stage of the project.

Key responsibilities include building and maintaining positive relationships with residents, acting as the primary liaison between residents, site teams, project managers, and client representatives, coordinating access appointments, distributing resident communications such as notices and newsletters, responding professionally to enquiries and concerns, supporting resident meetings and community engagement activities, maintaining accurate records of interactions and special requirements, and working closely with site managers to ensure residents' needs are considered. You will also promote Equans' commitment to excellent customer service and ensure residents' homes are treated with care and respect during all works.

Experience
Proven experience as a Resident Liaison Officer, Tenant Liaison Officer, or in a similar resident-facing role within social housing, planned maintenance, refurbishment, regeneration, construction, or property services environments is essential. Experience managing resident communications, appointments, access arrangements, and customer enquiries throughout planned works programmes is required.

About you
Excellent communication and interpersonal skills with the ability to build trust and rapport with a diverse range of residents and stakeholders. Strong organisational skills with the ability to manage multiple priorities effectively. A compassionate, professional, and customer-focused approach. Good IT and administrative skills with experience maintaining accurate records and resident communications. Ability to work independently as well as collaboratively within a wider project team. A full UK driving licence is essential.

Qualifications
No specific qualifications are stated; however, a full UK driving licence is required for this role.