Location
The Crown Estate, London

Hours
Full Time (hours not specified)

Salary
Negotiable

About the Role
At The Crown Estate, our places are among the most diverse and prestigious in the UK. As Residential Facilities Manager Coordinator, you will play a vital role in supporting the smooth operation, safety, and compliance of our residential portfolio. Working alongside our Residential Facilities Management team, you will provide high-quality administrative, operational, and compliance support across a varied portfolio of residential and mixed-use properties. You will help ensure statutory obligations are met, records remain accurate, contractors are effectively coordinated, and key management information is readily available to support decision-making.
This is an excellent opportunity for an organised and proactive individual who enjoys working in a fast-paced environment and wants to build their career within property and facilities management.

Main Accountabilities:
- Provide comprehensive administrative support to the Residential Facilities Management team.
- Monitor compliance schedules, statutory inspections, and planned maintenance programmes.
- Coordinate contractors, service providers, and internal stakeholders to ensure inspections and remedial works are completed on time.
- Maintain compliance records and update business systems accurately.
- Produce reports, management information, meeting minutes, and action trackers.
- Manage electronic filing systems, building records, and operational documentation.
- Coordinate team calendars and support the planning of operational activities.
- Support onboarding and user administration across FM platforms.
- Assist with team rotas, out-of-hours schedules, and operational communications.
- Contribute to continuous improvement initiatives that enhance service delivery and operational efficiency.
- Support site inspections, building operations, and project work as required.
- Help deliver KPI and SLA targets across the residential portfolio.

Experience
- Providing administrative support within Facilities Management, Property Management, or a similar operational environment.
- Supporting compliance-related activities, inspections, and reporting.
- Coordinating contractors and stakeholders to achieve service outcomes.
- Producing accurate reports and documentation.
- Proficiency in Microsoft Office including Excel, Outlook, Teams, Word, and PowerPoint.
- Experience using CAFM, compliance, or risk management systems is desirable.
- Experience within residential or mixed-use property environments is desirable.
- Knowledge of compliance performance reporting and contractor management is desirable.

About You
- Highly organised with strong administrative skills.
- Passionate about delivering excellent service.
- Ability to manage multiple priorities and deadlines.
- Excellent communication and relationship-building skills.
- Confidence to challenge, question, and collaborate with colleagues and stakeholders.
- Proactive, customer-focused approach with a commitment to continuous improvement.
- Strong problem-solving skills and attention to detail.

Qualifications
- IOSH or equivalent Health & Safety qualification is desirable.